Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I wish my insurance was as good as my dog's.
So happy with Nationwide Pet Insurance. The claims are filled out by my vet and reimbursements are timely. The explanation provided on the user website provides explanation for each line item if it was not reimbursed or was partially reimbursed. Customer service is fantastic. I've only used the vet helpline once but was pleased with the consultation I was provided.
Insurer: Nationwide
By: Cynthia
Need easier claims submission
Overall experience is good with Nationwide, however, I would prefer a simpler method of online claim submission without having to download an app to my phone (which I did to facilitate the process). I did this, because I have had to make several claims for my one cat recently and I am trying to minimize the time between submission and refund. Perhaps there is a way to submit claims online, but I have not figured it out. And for someone like myself, who is fairly tech savvy not to figure it out, it definitely would not be intuitive for someone with little technical knowledge. Therefore, if online submission exists, it should be easier to navigate to.
Insurer: Nationwide
By: Anne
Very helpful staff and claim turnaround, while not quick, acceptable!
Very helpful staff and fair turnaround time for claim. Thank you, Nationwide!
Insurer: Nationwide
By: Deborah
Happy with the coverage and service
Great coverage and service
Insurer: Nationwide
By: John
No hassle pet insurance
I can’t say enough about how wonderful Healthypaws is. Unfortunately, I have a very sick little dog who needs loads of medical care and medication. There are never any issues about paying her claims, I send the bills via their website, within a day I get a confirmation of receipt, I’m updated when claim is processed and within 2 weeks I receive a check, it’s that simple. I don’t know where my little Buttons would be without them.
Insurer: Healthy Paws
By: Jan
Great and expedient service!
Great and expedient service
Insurer: Nationwide
By: Maria
Nationwide is great but would like to see the reimbursements a little sooner than they arrive... since you pay upfront.
I do think "Nationwide" is great. Anabelle has only had wellness visits and basic flea, tick, & heartworm prevention meds. The only reason I mention I would like to see reimbursements arrive sooner is for the event if it was a large amount fee to pay.(other than wellness) We pay upfront for these visits and the reimbursements should arrive in a speedy manner since they are faxed directly. I must say "Customer Service" is excellent.
Insurer: Nationwide
By: Cheryl
adequate coverage for pet insurance
EOB’s just summarize amounts not covered and I can NEVER match the amount to line I pick from my invoices. I don’t have any idea what cost they are so I can’t question them. In the past I gave called to ask but just get he explanation that the is for costs not covered - so basically they read me what I already read on the EOB but can’t tell me what the details that comprise the amount are.
Insurer: Nationwide
By: DR
Awesome company to deal with.
Always ready to help your insured pets and their owners.
Insurer: Nationwide
By: Connie
Beyond pleased with this insurance
I couldn’t be happier with this insurance. Worrying About illness or injuries for my dog is stressful enough. Not having to worry about the cost takes makes the process so much better. It’s such an easy process and nationwide is so easy to work with and explains everything in a language you can understand. I recommend this insurance to all my friends!!
Insurer: Nationwide
By: Kelly