Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Absolutely fabulous pet insurance
This pet insurance company is fabulous! They pay fast, they call to see how your pet is doing, very easy process for filing claims and customer service is outstanding. Will always use them for our dog insurance.
Insurer: ASPCA
By: Summer
Good company and associates that care about their clients
Nationwide (formally VIP) is a known company and have shown to be very communicative, care about the client and have knowledgeable associates that answer all my questions. The process is smooth and would highly recommend.
Insurer: Nationwide
By: Gloria
Fraud!! Do not purchase
This is by far the biggest joke I have ever heard of. They will not get all of the proper information and then when they do they will deny as pre existing. Even in our case the paperwork sent was of the wrong animal completely. Have to go through appeals after appeals and nothing will be done except them pulling payments. They are a joke and we will be taking further action against them. Choose another company.
Insurer: Hartville
By: Nicholas
Very happy with the ease of filing a claim and the completion doesn’t take too long
Wonderful Pet Insurance Company to deal with
Insurer: Nationwide
By: Lynnette
Fast turnaround, no issues.
Great service!
Insurer: Nationwide
By: Bill
Helpful and Easy Claim
This was the first claim I submitted, and the process was very easy. The explanations behind what was covered and what wasn't were helpful, and the reimbursement process was simple.
Insurer: Nationwide
By: Samantha
You used to do so much better
When I signed up my first dog, you were great. Claims were processed quickly and the customer service was friendly. I’m not sure what happened, so I called to let you know I wouldn’t be renewing and the person who took the call couldn’t have cared less, which showed me I made the right decision to get my pet insurance from another company. It’s really a shame because I told everyone how great you were to work with in the past.
Insurer: Nationwide
By: Kara
Grateful on how timely claims are handle
Really appreciate how timely claims are processed with no fuss.
Insurer: Nationwide
By: Jerome
Peace of mind
Peace of mind is the biggest benefit to our family. We never have to worry if we’ll be able to afford something needed for our dogs. I tell everyone about Nationwide! We call it our dogs’ health insurance. :) We also really like the app for submitting claims now. Very, very convenient!!
Insurer: Nationwide
By: Jennifer
My long standing relationship with Nationwide Pet Insurance has been wonderful and will continue into the future.
I have maintained pet insurance on my dogs for over 12 years with Nationwide (previously Veterinary Pet Insurance). My most recent expense claim for my 4 year old dog Sophie was over $6000.00 which was needed for necessary back surgery. The claim processing was seamless and the reimbursement rate of 90% was substantial. For me, pet insurance has proven to be very beneficial on more than one occasion and will be continued as long as I have my furry little family members.
Insurer: Nationwide
By: Gregory