Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Submitting a claim is easy
I submit my claims via email and it's easy to attach a pre-filled claim form and also a receipt. Claims take a bit of time to process, but once they are, it's easy to transfer funds all online. Policy can be somewhat confusing as to what is covered/not covered, but they have guides online and people ready to help on the phone, which I have used before and had positive experiences with.
Insurer: Nationwide
By: Matt
Love love love!
Can’t say enough good things about this company. Fast claims processing, fast payment, questions answered with friendly customer service reps. I have recommended Nationwide Pet Insurance to everybody who will listen!
Insurer: Nationwide
By: Shannon
Great vetline, easy claims, coverage confusion
The vetline has been a breeze as have the claims. The one thing I have struggled with is getting the information I need to feel confident that I understand what is and isn't covered.
Insurer: Nationwide
By: Jen
The company name says it all
This is my first experience of having pet insurance as well as filing a claim. I could not be more pleased with the outcome. You handled the claim in an extremely short amount of time and I was very pleased with the outcome. Thank you so very much and you are certainly THE BEST!!!
Insurer: Pets Best
By: Donna
My best investment!
One of the smartest things I've ever done! I wish MY insurance was as good as my dog's! Thank you for your ease of use, and quick responses. I am grateful.
Insurer: Nationwide
By: Stephanie
Embrace has gone above and beyond anything I ever expected of a pet insurance company.
This review is not just for Penelope but also for my sweet, sweet baby boy Leo who died when he was only three. I spent thousands of dollars trying to determine what was wrong, including exploratory surgery and other diagnostic tools that I would not have been able to afford without pet insurance. It took me six emotional months after Leo died to finally submit claims from his treatment. Embrace walked me through the process and I received substantial reimbursement checks within a couple of weeks. Throughout the process all of the Embrace stuff I spoke with were helpful and compassionate and after learning that Leo had died they sent me a sweet sympathy card personally signed by a half a dozen of the Embrace staff. I recommend Embrace without reservation. Also a shoutout to Caravan Vet, in the Minneapolis area, who are also beyond awesome and who recommended Embrace to me.
Insurer: Embrace
By: Gail
Great to work with
great company to work with.
Insurer: Nationwide
By: Roseann
payment
waiting on the refund checks takes to long. And as for the customer service. I finally got one agent who took her time with me and showed me how to set up the auto pay to my bank.
Insurer: Nationwide
By: wendy
If it weren't for Healthy Paws, Molly would not be with us today.
Just over 2 weeks ago, Molly had a ruptured tumor on her spleen and was bleeding into her abdomen. The doctor cautioned us that 67% of these tumors are cancerous but I tend to be an optimist and wondered to myself why she couldn't be among the 33%. We have had Healthy Paws insurance for 8 years and had never used it so we decided to take a chance. Molly is one of the 33% but if we didn't have Healthy Paws, we would not have opted to pay the estimated $8,300 for a 10 year old dog. As it turned out, the bill was only $6,500 and we have already received our check for 80% minus the annual $500 deductible. They were very easy to work with and quick to respond. They checked in just about every day as they were reviewing Molly's paperwork. It was easy to download all of Molly's records, even for a senior citizen. Thank you Healthy Paws!!!
Insurer: Healthy Paws
By: Deb
Filing claims is easy and hassle free.
My experiences with Nationwide for my new puppy and during the illness and loss of my previous pet, has been helpful and hassle free, which is so important when you're grieving the loss of a loved family member. Thanks.
Insurer: Nationwide
By: Pamela