Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy Claim Submissions
Inationwide has been great thus far for our dog, Rocky. The easy process for submitting claims is one of the reasons we’ll stay in with this insurance. Rocky is currently under a year old and unforeseen problems/accidents happen a lot. We’re glad we’re covered!
Insurer: Nationwide
By: Priscilla
They protecc my goodest borker
Nationwide Pet has been amazing to have as an insurance provider for our new puppy. Filing claims is very easy, and I sometimes feel they love my pet as much as I do. Thanks Nationwide Pet!
Insurer: Nationwide
By: Josh
Heidi's care with the help of Nationwide.
Thank you for asking how Heidi is doing. She is much better now. Has recovered from her eye injury and also is doing remarkably well from her knee and ligament surgery. I would say she is almost 98% back to being what she was prior to the surgery. Again, thank you for your prompt handling of Heidi's claims, as well as, answering my questions prior and during her recovery.
Insurer: Nationwide
By: Gerald
We love Embrace!
We've had nothing but great experiences with Embrace. The claims process has always been simple and smooth. We see the vet, the vet submits our claim, the claim is approved, the money gets directly deposited into our bank account. Knowing that our dog's veterinary bills won't become a financial burden has given us great peace of mind. As long as we've got dogs, we're going to be Embrace customers.
Insurer: Embrace
By: Penn
Very happy with Nationwide.
Very happy with Nationwide. Excellent service.
Insurer: Nationwide
By: Marie
Does what the policy says, but very slowly with almost no feedback
I made my first claim for a wellness visit. I filed the claim thru the VitusVet app on my smartphone. It took a couple of days to get an acknowledgement that the claim was received and about the full month until I received notice that the claim was processed. The claims process could be improved with more feedback and faster claims review and processing.
Insurer: Nationwide
By: Patrick
Seamless service
Nationwide is always by my side! Starting from customer service to everything after, has always be an effortless and easy once the claim is submitted.
Insurer: Nationwide
By: Deepta
Everything concerning Natiowide Pet Insurance is straight forward and simple.
Customer service concerning Nationwide has been spot on. Every claim I have submitted was processed without issue, the Vitus Vet app is straightforward and simple to use when submitting claims. Status updates concerning claims submitted are helpful as well. I have nothing bad to say about Nationwide Pet Insurance, I was referred to this company by a co-worker and have no regrets concerning the decision.
Insurer: Nationwide
By: Nora
Very happy with nationwide
Very pleased with customer service. Claim reporting is so easy
Insurer: Nationwide
By: Tami
Keep them healthy!
Tinker and Bucky were rescued almost 9 years ago. The past 4 years have been many vet visits and medications. We have been VPI and Nationwide customers for many years prior to their arrival in our home. In fact their policies are coming up for renewal next month at a substantial increase. I understand the need is greater as they get older justifying the increase, however the MAX for the services does not increase. We seem to always "max" out for services! Nationwide does help to an extent, there is still food and medication that is not covered. We did have a few issues a little over a year ago with Tinker's diagnosis of an FCE and her Rehabilitation plan. Most of that has worked out but Nationwide does not cover rehab for an illness? Customer service is helpful when "renewing" your policy but seem annoyed when you call with questions about a statement of benefits question. In the end Nationwide has proven to be a reputable vet insurance company.
Insurer: Nationwide
By: Nancy