Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I am so impressed with Nationwide, thank you!
I rarely write reviews but I am so impressed with Nationwide. Your helpful, friendly service, quick response and ease of application make me wish I could have Nationwide insurance for myself too. I also appreciate that I can call and talk to a representative instead of everything done online!
Insurer: Nationwide
By: Lisa
They were there when we needed them
They were extremely helpful and easy to deal with.
Insurer: Embrace
By:
Lightning fast claim completion.
Our our six month old teacup Yorkie puppy Max hurt his leg and needed a pretty extensive surgery to repair it. Obviously My wife and I were very stressed out handing our little guy over to the surgeon. The vet bills for X-rays and the surgery added a level of stress as well until I submitted A claim to our Healthy Paws Pet insurance that we acquired for Max and his sister Daisy the day we brought them home. I submitted the claims through the Healthy Paws App and didn’t expect to have any results for quite some time but received an email the very next day saying the claims were complete and that the check for reimbursement was on its way. All my wife and I could say was Wow! We could not believe the response time and knowing that the reimbursement was on its way lifted a heavy burden off of our shoulders as this was Not an inexpensive ordeal. Not only was the claim paid so quickly but a representative from Healthy Paws named Tim Weiss emailed me to check in on Max and send us well wishes which we thought was just so kind and compassionate. Thank you Healthy Paws! We are telling everyone we know with a pet of our experience with this company. If only human health insurance was half as good as this.
Insurer: Healthy Paws
By: Michael
Good insurer
I have had Pets Best for years! I really like them and considering how long I've had them there has never been an issue. I never have had an issue when I call in, customer service is great. Only problem and it's happened maybe 2 times in 10 years is backlog of claims. It's taken a little longer than 10 days. But seriously that's the only thing that I can find that isnt perfect and it's happened minimally.
Insurer: Pets Best
By: Tonya
Simply the best..
I have been a Healthy Paws customer for about 5 years now and have 2 policies, one for each of my dogs. When I purchased these policies I expected filing claims to be tedious, to be denied constantly, and to want to cancel. Let me tell you how I couldn't have been more wrong. This company is hands down amazing. Filing a claim takes me seconds online, the customer service is ABOVE top notch, they actually care, (Mary in customer care provided me with the best experience I have ever had when dealing with a company.), and my claim has never been denied. They cover what they say they will. If you do your research and read your policy, they break it down exactly how it is. No surprises. I will be a customer for life, and I will tell every person I meet who has a pet that they should be too. Without healthy paws, I would not have been able to afford the thousands in bill's my little girl has accrued this year alone. Kudos to you healthy paws, keep doing what you're doing!!
Insurer: Healthy Paws
By: Joann
Ever so grateful that we have Nationwide, saved her life!
Outstanding company with phenomenal service.
Insurer: Nationwide
By: Janice
I LOVE NATIONWIDE LET INSURANCE
Nationwide Pet Insurance is really a great insurance, submitting a claim through the app is very easy and their processing of the claim is both fast and efficient! The vet helpline is great! I plan to stay with Nationwide Pet Insurance for Cholita’s lifetime! By this email I see how you are interested in her health and that really makes me very comfortable be insured by you! Thanks for caring! Cholita is doing very good recuperating from her surgery! Everything is going great! The supplements the surgeon recommended for her to take for her lifetime seems to be having a positive affect on her! Thanks again!👍🏻👍🏻👍🏻❤️
Insurer: Nationwide
By: Marie
Awesome Insurance - World Class Customer Service
Without any warning our dog Maggie couldn’t walk. Long story short she needed emergency back surgery. When I contacted Healthy Paws they showed compassion and assisted with expediting the claim, which was quite expensive. I recently contacted them again to inquire on physical therapy. Again they were compassionate and asked how Maggie was doing. It was quite a relief to have pet insurance in this highly stressful and extremely expensive time. Pets are family and I would and have highly recommended Healthy Paws to protect your fur babies.
Insurer: Healthy Paws
By: Jaci
Takes away the financial worry
I had a recent allergy claim with my American Bulldog, Yeti. I thought with my current deductible, I'd get a little bit back and was very surprised at the amount I received. I called to talk to a representative and they explained, since I have per incident on my policy, the payment amount was correct, and the deductible I had when my girl was first diagnosed with her allergies applied. I've been a customer for over a decade and I've always been pleased with the claims process through Pets Best. It's easy to submit a claim, easy to check the status of a claim, and payment has always been made promptly. When I've called with questions, your representatives are friendly and knowledgeable. Thanks for helping to take away some of the financial worry of owning a pet!
Insurer: Pets Best
By: Alysa