Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Usual and customary great service continues
Dinky, our Alaskan Klee Kai, developed a UTI (Urinary Tract Infection) and needed a few unexpected trips to the vet. When Dinky adversely reacted to a prescription medication, we did a trip to the emergency vet (of course, on a Sunday). We were at the vet's office from 3:50 pm to 1:20 am. Dinky was vomiting at least hourly, loose bowels, and becoming emaciated. The vets did a wonderful job on Dinky who made a full recovery. While most vet bills are not exciting, after-hours, Sunday vet bills are REALLY not exciting. Nationwide Pet Insurance came thru for us like a champ. Thank you, Nationwide Pet Insurance.
Insurer: Nationwide
By: Steve
Best insurance ever
Always easy and great to deal with. I recommend it all the time.
Insurer: Nationwide
By: Marilyn
Love Nationwide Pet Insurance
I love the ease of enrollment, the type of coverage available and responses to questions. If I had to say one bad thing, is they take quite a bit of time to process a claim (3-5 weeks), I would definitely recommend Nationwide Pet Insurance
Insurer: Nationwide
By: Kathy
Great coverage
Fur babies covered for over 16 years. Loved VPI. Nationwide different. Great coverage but did lose dental. Customer service wonderful to work with. Vet helpline awesome. Turnaround time on payment of claims extremely long. Would recommend to pet parents.
Insurer: Nationwide
By: Bobbie
Outstanding Custtmer Service
Date and History readily available when we call - Very Helpful staff - Seem to really be interested in us and Sashi.
Insurer: Nationwide
By: Philip
Excellent Coverage
I love my Nationwide Pet Insurance. The coverage is fair and covers a broad range of items. Submitting claims is easy and quick. Would recommend to anyone with a pet.
Insurer: Nationwide
By: Regan
Very Good Insurance
We are happy with Nationwide. It is sometimes difficult to understand what is covered and what is not. However, as long as we have Tobie we will have Natiinwide.
Insurer: Nationwide
By: Alan
Great Support and Customer Service
I have been with Nationwide since 2014 and find them efficent and helpful
Insurer: Nationwide
By: Timothy
Grateful for nationwide pet insurance but sad ear infection on my pup isn't covered for 6 months
Overall I am very please with what nationwide has to offer. Submitting a claim is extremely easy but I wish a summary of the claim submitted, what is covered and the reason why items aren't covered are provided with the "claim refund" page. I am disappointed that my puppy's ear infection visit wasn't recently covered. He is a puppy that is going through food allergies with ear infection so we have been trying to figure out what is causing it.
Insurer: Nationwide
By: Jacqueline
Friendly, easy, and convenient.
Very easy to use. Customer service was friendly and helpful. No issues with claim processing at all. i was a little nervous that there would be some fine print exclusions or something, but that didn't happen. Nationwide stayed true to what was advertised and to my expectations.
Insurer: Nationwide
By: Erika