Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Overall experience is positive
My overall claims experience is very positive. My pets' healthcare is extremely important to me and the insurance is a nice cushion to have. Claims are easy to file, PB keeps me informed as to the timeline for completion and the direct deposit is very convenient. This is why I have been a long time policy holder with PB.
Insurer: Pets Best
By: Christine
Best coverage, so grateful
I am so grateful for this coverage and the service I get from nationwide. You are the reason I can afford to give my pup dexter the medical attention he has needed and why he Is still here with us today.
Insurer: Nationwide
By: Kristen
Healthy Paws excellence
Best pet insurance company. Excellent customer service
Insurer: Healthy Paws
By: Janice
I Wish I Had Looked Into Pet Insurance Years Ago
I had always heard about pet insurance but never really checked it out, until recently. Dealing with Nationwide is a pleasure. They cover just about anything the pet needs, not just emergencies or operations, as I thought. The claiming process is easy. Just one short form to fill out. They keep you informed of the time frame, for your payment, and you don't have to keep checking with them, about where it is.
Insurer: Nationwide
By: John
This is the first experience I have had with a pet insurance company. So far, the service has been amazing.
This company has really put me at ease finacially, when it has come to treating my dog. Being a veterinary technician, i know I should be doing the gold standard of treatments when he gets sick (especially in order to prevent him from progressing). Because of Nationwide, I can do all of that without second guessing and he can recover quickly, and get back to being the amazing pug that he is.
Insurer: Nationwide
By: Liz
Great Coverage
I have an older dog who was recently diagnosed with Lyme's Disease. This has been extremely hard on him but thankfully Nationwide Pet Insurance has made it easy on us for reimbursement of his medical bills, ensuring he is getting the best treatment.
Insurer: Nationwide
By: Andrea
I would say I recommend ASPCA to my friends that has pets
Good Customer service people , friendly and helpful and claims are process in timely matter.
Insurer: ASPCA
By: Jeffrey
Easy submission process, quick turnaround and efficient electronic payment(s)
Submitting claims is always easy via email, and they are processed quickly. The electronic reimbursement is quick and efficient.
Insurer: Nationwide
By: John
So thankful for nationwide
Nationwide insurance has been a lifesaver for us. Our 3 year old French bulldog has a variety of health issues (epilepsy, knee surgery) and nationwide helps to covered a large portion of the medical bills. Plus, claims are super easy to file through the VitusVet app.
Insurer: Nationwide
By: Liz
A Little Too Much Work/Follow up For Reimbursement
Took a while to have first claims paid. Contacted through customer service email twice but never received a reply. Called customer service, representative was thorough and friendly, helped figure out what the issue was with payment. Once that was cleared up payments came quickly. Still need to clear up coverage with a second policy. Overall, once issues are ironed out coverage is great.
Insurer: Nationwide
By: Maggie