Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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U guys r great.
You guys r great. N I never had a problem. N staff is very caring
Insurer: Trupanion
By: Marie
Aubree deserves a PERFECT SCORE!
Aubree deserves a PERFECT SCORE! She is a good listener and has compassion.
Insurer: Trupanion
By: Jonathan
Always more than helpful
Always more than helpful and get things done quickly
Insurer: Trupanion
By: Sandra
Answered all my questions quickly
Answered all my questions quickly and easily.
Insurer: Trupanion
By: David
Customer service was helpful
Customer service was helpful, quick and caring!
Insurer: Trupanion
By: Jessica
Personable service.
Personable service. Good follow-up communication. Service techs up to speed on all questions.
Insurer: Trupanion
By: Christopher
Trupanion has been professional
Trupanion has been professional and have done what you said you would.
Insurer: Trupanion
By: S.
I was treated very nice.
I was treated very nice. Customer Service answered my questions and changed my address with no problem.
Insurer: Trupanion
By: Tony
Trupanion is a great company.
You are a great company.. Trupanion has reps 24/7, they are very nice and helpful. I've been happy with my coverage and ease of submitting for reimbursement.. sometimes it takes longer than other times to get info on what the hold up is on a submitted claim, and I have to call when it's been weeks, but my claims get paid and that's most important.. I recommend and talk about trupanion ALL THE TIME! People think I work for trupanion!
Insurer: Trupanion
By: Michelle