Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Awesome, fast, easy service from Nationwide!
Reimbursement is always fair, and timely. Phone staff are always friendly and helpful. I am grateful for pet Insurance! Next month though, I will have to raise my deductible, I’m paying almost $200 a month for my fur kids. Thanks for the service you provide.
Insurer: Nationwide
By: Molly
very happy with Nationwide
We love Nationwide! Very helpful and reassuring.
Insurer: Nationwide
By: Penny
Nationwide has been awesome to deal with and I am very happy.
I have been very happy with the claim service from Nationwide and have been and will continue to recommend them to others.
Insurer: Nationwide
By: PAULA
Great service!!!
Great service and follow up.
Insurer: Nationwide
By: Terry
Thank you for your clarity and ease of application for illnesses.
Nationwide has always been helpful and understanding in guiding me in filling for benefits and understanding the stress pet owners are experiencing.
Insurer: Nationwide
By: Gwen
Fantastic
Very good company I receive my checks within less then a month after my veterinary submits my claim customer service department very nice and experience s
Insurer: Nationwide
By: Theresa
Perfect
Nationwide has been so helpful. Fiji is my first dog, he's one now and he's a mixed bulldog. We have come across many health issues throughout the last year and things always happen, as for any dog! Nationwide has been efficient with reviewing our claims and available for help as needed. I forgot to update my new card information when my old one expired and they were happy to accept my payment after i received a notification letter in the mail. They are understanding and affordable! Thank you Nationwide for being flexible and making this journey a less stressful one. Highly recommend for all pet owners!!!
Insurer: Nationwide
By: Amanda
Excellent submission and reimbursement process.
Very efficient organization that keeps me informed during the entire submission and decision process.
Insurer: Nationwide
By: William
Friendly. Helpful.
Always friendly and helpful. Seem to really care about my pets. Claims are super easy to file online and receive payments online is easy too.
Insurer: Nationwide
By: Brenda
Very long wait time to process claims but the service is great!
Very helpful!
Insurer: Nationwide
By: Maggie