Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
Pets Best makes it easy as possible.
Pets Best has been such a wonderful company to deal with. Although these last claims were extremely sad to file because we lost our beloved dog Mattie, Pets Best made it as easy as possible, including automatic cancellation of Mattie's policy as of a day after her death and notice of refund for the inapplicable dates. Thank you! We'll be back to Pets Best when we are ready to get another dog.
Insurer: Pets Best
By: Priscilla
Pets Best is true to their word.
Pets Best is true to their word. I don't have to worry about reimbursement as long as I submit the proper paperwork. With the use of technology, its as simple as taking a picture of the receipt and using the app.
Insurer: Pets Best
By: Joseph
Easy and fast
It is easy and fast to get claims processed
Insurer: Trupanion
By: Wayne
Very helpful.
You have been very helpful thru all the years we have been with you.
Insurer: Pets Best
By: Christine
Pets Best is awesome.
I have 7 pets and they are all covered by Pets Best Insurance. Recently my 13 year old dog Suki was diagnosed with liver cancer. She had surgery to remove a very large mass and almost didn't make it. I am devastated, but hopeful that the chemo she is on will prolong her life. Pets Best is awesome and has not denied any of my requests from the surgery to all of the charges for the chemo meds and her Oncology appointments. Pets Best makes it easy to decide whether life saving treatments can be afforded when a decision on your pets care has to be made. I tell everyone that has pets, especially puppies and kittens to get Pets Best. The claims submittal process is so easy and if you need assistance the staff is so wonderful and helpful. Thank you Pets Best.
Insurer: Pets Best
By: Laura
Easy to get help.
It was not a struggle for help. Which makes it easy for me. Even when I had to call and speak with someone it was easy
Insurer: Pets Best
By: Melissa
Happy my dog can get the proper care.
My dog was diagnosed with advanced heart disease and needs medication from now on and monitoring of her blood and her heart. Pet's Best claim procedure is very efficient and easy to use. I am just happy my dog can get the proper care. Thank you.
Insurer: Pets Best
By: Aneta
Compassionate team fast in helping me.
Compassionate team fast in helping me. Trupanion is all awesome
Insurer: Trupanion
By: paulette