Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
I have been very pleased with my experience with customer service, filing claims and receiving funds back.
An awesome company to deal with.
Insurer: Nationwide
By: Wanda
I am very glad I purchased ASPCA Pet Insurance for our schnauzer.
I have had ASPCA pet insurance for Petunia for a couple of years now. I have been very pleased with the insurance because of the coverage, the ease in filing a claim and the personal interaction I've had with the staff. It seems like a thoroughly professional operation. Review of a claim is timely and payment comes soon after review is completed. I have no complaints and can recommend the insurance to other pet owners.
Insurer: ASPCA
By: Petunia
Trust Nationwide for care of furs
Excellent caring customer service and efficient claim reimbursement.
Insurer: Nationwide
By: Casey
Pet health insurance made easy
Both my dogs have been covered by ASPCA pet health insurance for over 5 years. They are very responsive to claims filed, they call and follow up to inquire about our dogs after they have been ill.
Insurer: ASPCA
By: Barbara
Claim processed quickly
My Vet office submits the claim and then followed up with requested documentation. Claim processed quickly, EOB within 7 days of service.
Insurer: Pets Best
By: Kathy
I absolutely love Pets Best
I absolutely love Pets Best. Everything is so easy. I have also had to call customer success and everyone is very friendly .
Insurer: Pets Best
By: Briana
We were so thankful for Pets Best
We took our little dog Milo in to the Vet to check out a lump on his belly. It turned out to be cancerous. He went in to surgery the next day. The procedures were costly, but we were determined to do whatever it took to save our fur baby. We submitted the claims to Pets Best via the website. They acknowledged them right away and quickly processed the payments to be deposited directly into our back account. We couldn't have been more satisfied with the process. Thankfully, our little guy came out of the surgery cancer free! Great outcomes all the way around! We were so thankful for Pets Best wonderful service. Having the insurance was so worth it for these types of circumstances.
Insurer: Pets Best
By: Mertianna
Prolongs pet's life
It has been 5 months since my dog Jolie started Cancer treatment 4 tumors, one inoperable. After two operations and 20 radiation treatments she is doing great. Yesterday she had her first chemo treatment, four more to go. Doctors have told us we should be able to prolong her life a couple of years or more, with proper follow up care. Pets Best has been great in every way throughout this ordeal. Every dog owner I meet I try to impress upon them the importance of Pet Insurance and my experience with Pets Best. It cost so little for you to be able to insure your pet gets the best treatment to save his or her life.
Insurer: Pets Best
By: Thomas
Healthy Paws is outstanding and genuinely cares for my pet
I have been with Healthy Paws for the past 3 years and recently had to contact them for expenses related to my dog’s surgery. The customer service and support was outstanding - very professional and thoroughly explained the claim process. I submitted my claims via the iPhone app, which was extremely easy to use. I received immediate feedback indicating receipt of the claim and then another email detailing specific coverage. I received my claim reimbursement check within a week of initial submission. Likewise, I received an email from Healthy Paws after my dog’s medical procedure inquiring as to how she did with her surgery. I am grateful I have Healthy Paws insurance and most importantly, I sincerely appreciate their outstanding support, prompt claims processing, and genuine concern for my “little girl.”
Insurer: Healthy Paws
By: Jay
Excellent Customer Service and Excellent Product
I would recommend Nationwide Pet insurance to any and all of my friends that have furry babies. This insurance has been a god send to me the two major times I've had to use it. My dog has major dental surgery 4 years ago and major tumor removal surgery just last month and both times the bills were substantial. Even though I had to come up with the initial cost to cover the vet bills up front, just the security of knowing I had his insurance to fall back on was an extreme comfort for me in what was a very difficult time. I don't have children, so my dog is my baby, and this product and your staff are hands down amazing. Thank you for all you do to take care of my precious furbaby and put my mind at ease.
Insurer: Nationwide
By: Jennifer