Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Amazing support
Embrace has been fantastic in every way! Couldn’t be happier with the service and support we have received!!
Insurer: Embrace
By: Darren
Great and comprehensive service
Great service and staff
Insurer: Trupanion
By: Dianne
Easy to deal with and quick!
Very friendly and easy to talk to. Very helpful!
Insurer: Trupanion Canada
By: Kristy
Stress-free
My bulldog had to have TPLO surgery after a complete tear of her ACL. Trupanion paid the hospital directly which made the claims process fast and stress-free.
Insurer: Trupanion
By: Kim
Horrible Customer Service
I wish I never signed up with this company. Now my pet has a pre-condition and I can't change over to a new carrier. I am on their top of the line program, with no late payments. I have had my puppy covered since I brought her home. They are extremely slow in processing claims for starters. Secondly I called in today to check to see if my claim has been worked on as I am still waiting for an August 2018 claim to be process. As it is now October 2018. Of course it is sitting there. My vet sends in a form, and medical record to save time and not have to fill in every condition for the visit. She does not fill in section 2 as the entire medical records state why she was in, which is sent in when the claim form is sent in. Seems repetitive as well as they do it this way for all their patients, them with no issue. These customers must be with a different insurance plan. One that cares about the service they give, so jelous. This has worked for well over a year now processing my claims this way. All of a sudden the company will not accept this. When I called, the service agent was rude, and very condescending. Accusing me and my vet of misrepresenting my puppies file and trying to commit a fraud. Clearly if we are sending her medical record there is in no way misrepresentation or fraud as I have now been accused of. I am so offended, I pride myself in my ethics and to be accused of this and treated this way, disgust and saddens me to no end. Let's be clear, her visit, is a recurring monthly injection for allergies, which she has been taking for over a year now. This company is the worst. Do not get them to cover your pet, they will find a way to not cover the claims and give you a hassle and hard time . I wish I can just submit my claim and receive my money back without hassle and in a timely manner. Unfortunately I am now stuck with them, which infuriates me. I am a single person with no back up of funds, to be waiting over 2 months and then get accused of trying to fraud them, is just ridiculous. Please save yourself the issues and stress down the road and go with a company who cares and has a set of standards who treats their customers with respect. Clearly I did not receive any respect from this company.
Insurer: Petsecure
By: Alicia
Worth It - Our Baby is Cancer Free!
We have had Trupanion for almost two years and never had to use it until recently. We are extremely thankful for this service. Trupanion was worth every single penny that I have spend over the past two years. Early August we found a 3-4 cm mass on the back of Xenia's leg. The mass determined to be Spindle cell sarcoma and we were referred to Veterinary Surgical Centers (VSC) - Winchester, to have the mass removed. VSC did confirm that it was malignant but the good news was that they got all of the mass and surrounding cells. If it wasn't for Trupanion, we would never have been able to afford this procedure in a timely manner. Since we were able to act fast and appropriately, the cancerous cells did not have a chance to materialize anywhere else. This was our first claim and I submitted everything that was required online. I did call after I submitted everything just to make sure everything was received and the lady I spoke to was so nice and gave us her thoughts and prayers on Xenia's quick recovery. The claim was processed a little over a week. We were informed that since this was our first claim that it could take a little longer, but we felt that it did not take long at all. Thank you Trupanion for providing a service so we may keep our extended fur family with us!!!
Insurer: Trupanion
By: Julie
Awesome people to work with, great policy also!
Very easy to work with and understand policy terms. Great piece of mind knowing when I need help, Embrace is there for me and my pet.
Insurer: Embrace
By: mike
Excellent Customer Service
I had to call in and change payment information and the lady I spoke with was very friendly, answered all of my questions, and was very easy to talk to.
Insurer: Nationwide
By: Shanna
We’ll never be without Embrace insurance for our pets
We’ve had 3 dogs insured through Embrace and have nothing but praise for this company. Our dogs have always been very healthy with no major injuries or illnesses until 2 months after purchasing this insurance. Our beautiful female Great Dane bloated and requires expensive emergency surgery to save her life. It was such a comfort knowing that finances were not a big concern while making literally life and death decisions concerning her care. We were blessed to enjoy our girl for an additional year and a half because we were financially prepared with the help of Embrace. The personal emails expressing condolences and adjusting our payments after her loss go above and beyond as we didn’t have to deal with this as we grieve. So thankful that this affordable insurance is available and this company provides that personal touch.
Insurer: Embrace
By: Lisa
Great service, solid coverage plan
Our previous dog had a couple of serious health problems requiring thousands of dollars for some procedures. While we are fortunate to have a healthy dog right now, even small issues can be expensive. This plan works well to help provide our dog with quality care. The staff is attentive and check in on her condition.
Insurer: ASPCA
By: Mel