Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent service
Great service, great ease of claim
Insurer: ASPCA
By: Joshua
I tell everyone I wish all insurance companies we're this easy to work with and submit claims!!
I am so happy we went with Nationwide for our Jeff's pet insurance! We have had nothing but great experiences and honestly believe that things will only get easier and better over time! I have been telling all of our friends and family that are also pet lovers to look in to Nationwide pet insurance!!
Insurer: Nationwide
By: Melanie
Ease of filing claims and helpful customer service
Plan coverage and price is very good compared to other providers. Claim filing is extremely easy through VitusVet app. Information in Explanation of Benefits is helpful to understand claim payment amount. Any time I do have to call in, which is rare, customer service is very helpful and always follows through on their follow up action.
Insurer: Nationwide
By: RB
Great coverage and owner stress relief! :)
Great service and stress free. The only suggestion would be to process claims and issue payment quicker.
Insurer: Nationwide
By: Dennis
Nationwide has been an absolute pleasure to work with!
Nationwide has been a pleasure to deal with, would highly recommend them to anyone else looking for pet insurance!
Insurer: Nationwide
By: Brian
Easy claim submission and quick payment
Unfortunately my dog developed an autoimmune condition at this 1st birthday. I am grateful I had nationwide insurance. His hospital and chronic medications were so expensive. Nationwide was quick in turning around the reimbursement and was so easy to submit the claim via my phone app. I highly recommend nationwide and would definitely use nationwide for all my future dogs.
Insurer: Nationwide
By: Jennifer
Keep doing well by doing good for your customers while they are going through some emotional times.
Despite Hazelnut recently being diagnosed with IVDD in Dec of 2018, and most recently Osteosarcoma in March 2019, NW has been extremely efficient in processing of our claims. Although the diagnose is grim, NW has made this process a little less painful for me and my family financially.
Insurer: Nationwide
By: Dana
Great service!
I have always had the best service when putting in a claim or talking to a customer service representative. There is no worry when I go to the vet and fill out the forms after.
Insurer: Nationwide
By: Suki
Very happy with my first claim submission with Nationwide.
I was very happy with my first claim with Nationwide insurance.
Insurer: Nationwide
By: Madeleine
Easy and efficient
Excellent coverage and fast and fair service. You’ll be glad you have it.
Insurer: Nationwide
By: Jeff