Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Efficient, responsive and quick to fulfil claims.
Efficient, responsive and quick to fulfill claims.
Insurer: Nationwide
By: Claire
I Cannot Thank you Enough for Your Great Product-Without your coverage I'm not certain I could have gotten through many of Rufus
Without my coverage with Nationwide, I would not have been able to keep up with Rufus' Health Concerns without a drastic change in my lifestyle! Thank you for your great service!
Insurer: Nationwide
By: Todd
Awesome!
I had to file 2 claims within a couple days of each other and Nationwide took care of both of them within 3 weeks. They were quick and it was easy to go online and see the progress of the claims. I would recommend Nationwide to anybody with a pet. They are awesome.
Insurer: Nationwide
By: Sunny
Good insurance coverage
Have pretty good coverage and super easy to work with. The only problem I have had is not being able to get the bigger better coverage because I give my dog supplements that are recommended by the vet for joint health.
Insurer: Nationwide
By: Tabitha
Couldn’t be happier with Nationwide!
I am so happy that we decided to go with Nationwide Pet Insurance. Not only do they make the stress of vet bills easier knowing that we can get money back, the claims process is so quick and easy. Their customer service is outstanding, and anytime that I have called to ask a question they are so friendly, helpful, and genuinely care how my dog is doing. I highly recommend Nationwide Pet Insurance.
Insurer: Nationwide
By: Alyssa
Great Customer Service
Claim review period is a little long, however customer service representatives are extremely friendly and helpful.
Insurer: Nationwide
By: Karin
Usually is flawless
Had a problem with auto payment and called in to a great representative who helped fix info on file.
Insurer: Nationwide
By: Deborah
Timely response to all inquiries and claims
So far we have had a wonderful experience with Nationwide pet insurance. They frequently communicate claims review and status. The app VitusVet to submit claims is exceptionally easy to use.
Insurer: Nationwide
By: Kimberly
Extremely happy with coverage.
Very easy to submit claims. I always receive a prompt response and notice of payment
Insurer: Nationwide
By: Craig
Great Experience!!
The claims have been timely and the staff is always nice when I call and have questions! I haven’t had any issues with payments. I have recommended nationwide to many of my friends who are also pet owners!
Insurer: Nationwide
By: Cassidy