Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I've told all my dog friends
I used to have Nationwide insurance on my dog Isabella. The service and turnaround time were absolutely horrible so I switched to Pets Best. Your service is SO MUCH BETTER; easier to understand, the phone app is a joy to work with, the turnaround time to process my claim was wonderful. I've told all my dog friends about Pets Best. Thank you so much for your service!
Insurer: Pets Best
By: Jeffrey
An outstanding experience
An outstanding experience. Pets Best stood by us through very difficult times payment is always prompt. Excellent.
Insurer: Pets Best
By: Randall
Paid the majority of a major expense
Brooklyn ate foxtails. Got them caught in her tonsils and embedded in the roof of her mouth. She had to have surgery to remove them. Pets Best Insurance paid for the majority of this major expense.
Insurer: Pets Best
By: Elaine
Prompt response
Very satisfied, can say enough with promptly response.
Insurer: Pets Best
By: Eva
Always very easy to file claims
Always very easy to file claims. Due to a large volume of claims, I was contacted by email with an apology that the claim process was taking longer than normal but then was contacted with explanation of claim paid a day or two later.
Insurer: Pets Best
By: Elizabeth
Helpful, Understanding and Caring
My pup had an accident at a dog park and had to undergo surgery on his knee. He is still healing. Every person I’ve talked to at ASPCA has been very caring and helpful. They always ask how he’s doing and really do care about his welfare. It’s a far and pleasant cry from most companies I do business with. It gives me a feeling of security for me and my sweet puppy.
Insurer: ASPCA
By: Judy
No hassle pet insurance
I have never had any issues with aspca insurance. I submit my claim and I receive a check within one month no questions asked. I highly recommend this insurance company and I tell all our clients if they ask , I also work at a veterinary hospital.
Insurer: ASPCA
By: Laura
Outstanding
Very good customer service. We get reimbursed in a few short weekd
Insurer: ASPCA
By: Neil
Truly efficient and great to have during a difficult time!
We are so grateful the how easy you make it to file a claim and how quickly it is paid. Our Sadie is going through a lot right now but seems to be holding her own. Thank you so much for helping us keep her treatments going.
Insurer: Trupanion
By: Carol
Excellent service, best investment I have made.
This insurance for Abby was the best investment I have made. I've been reimbursed for everything over the deductible. We are very pleased with the service.
Insurer: Nationwide
By: Stanley