Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Can't be any happier with Pets Best!
I couldn't have chosen a better insurance than Pets Best. It's a peace of mind to know my fury baby is protected from yearly check ups to accidents and illnesses. My interaction from customer service to claim processing and benefits approval has been easy to understand. I can't be any happier with Pets Best!
Insurer: Pets Best
By: Maria
Responsive and helpful.
The rep that called me was very responsive and helpful.
Insurer: Pets Best
By: Jessica
Excellent no hassle service.
Excellent no hassle service. The care that my dog needed was extensive. Trupanion made this whole process easy and certainly less stressful for me and my precious bulldog.
Insurer: Trupanion Canada
By: Carla
The entire process was so easy.
The entire process was so easy . The time from submitting the claim to receiving my check was amazingly quick. All my claims and interaction with the company have been positive and stress free. It could not be better. KHB
Insurer: Pets Best
By: Kathy
So far been very helpful.
So far been very helpful. Hope when I submit bills that it continues to be
Insurer: Trupanion
By: Donna
Great customer service great product .
Great customer service great product . I speak both as a veterinarian and a pet mom. Trupanion has the best insurance regarding ease of working with clients and owners and pay outs
Insurer: Trupanion
By: Mary
Customer service was helpful
Customer service was helpful, understanding, and help me save money by offering options.
Insurer: Trupanion
By: Christal
I have received courteous treatment
Every time I have called with a question or concern I have received courteous treatment and accurate information.
Insurer: Trupanion
By: Lenny
Great communication.
Great communication. Speedy processing of claims. Every one I spoke with was polite and professional.
Insurer: Trupanion
By: Suzanne
Excellent experiences
I have nothing but excellent experiences with Trupanion. The web is easy to use, and the claims process is quick and easy. When we have to speak with them on the phone, the people we talk to are always friendly, caring and knowledgeable.
Insurer: Trupanion
By: Marjorie