Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Best insurance to have
I am so glad I picked Nationwide to be my pet insurance. They ease your mind and make the whole process easy. I highly recommend this insurance.
Insurer: Nationwide
By: Yvonne
I am so happy I found nationwide for my dogs insurance! It has helped me in so many ways.
My dog has pancreatitis and often has flare ups so we end up at her vet if possible or at an emergency hospital... nationwide is the best choice I made for insurance for my baby... they are always there and help with most of her medical expenses
Insurer: Nationwide
By: Maura
Satisfied with Embrace and it’s customer service.
I was somewhat confused when asked for his complete history since I had given that when I took out the policy but my vet’s office took care of it for me. Quite satisfied with this company!
Insurer: Embrace
By: Pedone
Superb
Excellent service! Fast reimbursement! We decided to get insurance for our new puppy on the advice of a friend. So glad we did as we have had 2 claims related to our fur baby Ingesting foreign objects.
Insurer: Pets Best
By: Jackie
Friendly and personable customer service always!!
Embrace always has excellent and personable customer service. They are also efficient with processing claims and kewp you informed of the status of your claim
Insurer: Embrace
By: Michael
Great customer service!
I appreciate the detailed online updates on my claims, and knowledgeable customer service representatives to talk to as well.
Insurer: Nationwide
By: Tiffany
Helped when it really counted!
I have used the claim system numerous times very easy and staff always helpful and courteous when i call
Insurer: Trupanion
By: Marjorie
Wonderful
Great service, considerate staff and processing of claims timely.
Insurer: Nationwide
By: Cindy
Absolutely great
So easy to work with. Great insurance
Insurer: Pets Best
By: Karen
I've told all my dog friends
I used to have Nationwide insurance on my dog Isabella. The service and turnaround time were absolutely horrible so I switched to Pets Best. Your service is SO MUCH BETTER; easier to understand, the phone app is a joy to work with, the turnaround time to process my claim was wonderful. I've told all my dog friends about Pets Best. Thank you so much for your service!
Insurer: Pets Best
By: Jeffrey