Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Outstanding
Outstanding service and policy.
Insurer: Nationwide
By: Jim
Great Pet insurance
Very satisfied with the prompt attention to my claims. Appreciate the ease in filing.
Insurer: Nationwide
By: Patti
Hartville has been a lifesaver!!!
Hartville has been a lifesaver this year!!! One dog needed CCL surgery this year and Hartville was very responsive with answering questions as well as providing updates for his multiple claims. Our other dog needed to start allergy treatments this year and has needed multiple appointments before staring her on allergy injections. Hartville has been quick to cover all claims that have been submitted and followed up with our vet clinic if they had questions.
Insurer: Hartville
By: Benjamin
Excellent service and timely response to claims.
Nationwide provides great comprehensive coverage that allows me to submit my claims at my convenience and is always expedient when responding and fulfilling them. It’s easy and quick to have the funds from claims transferred to my account.
Insurer: Nationwide
By: Joseph
ASPCA provides great customer service and easy claim submission for our dog
We've had ASPCA coverage for 2+ years since adopting a labrador retriever. Chuck's proven to be quite a handful, and ASPCA has been crucial in helping us keep Chuck healthy without breaking the bank. ASPCA's claims submission process is straightforward and easy to manage, and they approve claims very quickly. We've never had any issues with denied or disputed coverage. And anytime Chuck has had an issue, they make sure to call and check that he's doing okay. ASPCA has earned our trust and our continued business.
Insurer: ASPCA
By: Chris
13 years
Have been pleased the past 13plus years. Have had our 2 babies insured with you for their entire lives. Year ago lost one of our children and both us and our LuLu miss Brandy. You have been efficient and as advertised. Thank you.
Insurer: Nationwide
By: Robert
Fast easy and most of all reliable
Easy to file a claim friendly service people reliable service
Insurer: Nationwide
By: Glenn
Best thing I ever did for my pets.
I have had pets all my life, never had insurance on them before. My dog has been diagnosed with anxiety, insurance has been wonderful and very easy to submit the claims, all from my phone. I would reccomend it to any pet parent. I have already actually. Lol
Insurer: Nationwide
By: Jayne
You guys are great!
Thank you so much for all you do! All 4 of my pet kids are insured with Nationwide. I joke that they have better insurance than I do! Toby just had surgery and is doing fine. Griffin is my 21 year old cancer survivor kitty. He is doing Well. Thank you Nationwide!
Insurer: Nationwide
By: Christine
Easy filling
So easy to file a claim and response time is fast.
Insurer: Nationwide
By: Mel