Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Prompt customer service
Great pet insurance, friendlo customer service
Insurer: Nationwide
By: Claudia
Pleasantly surprised to have positive insurance experience!
We have a 6 month old Samoyed puppy who ate bark at puppy daycare. She started having diarrhea and then vomiting so we had to take her to the emergency vet on a late Friday night. We were terrified she had a blockage or perforation. After 2 emergency vet visits, 2 x-rays, an ultrasound, 2 days of hospitalization, and a bill for nearly $5K I was prepared for a fight with insurance because that seems to be how customers are treated in every situation. No one wants to help or take responsibility and I assumed this would be the same. We had absolutely zero issues. I uploaded the invoices (and there were lots!) very easily, received the automatic response that the claims were being processed, and within days everything that was covered was approved and the reimbursement was in my account. I was shocked as I thought I'd have to spend hours on the phone with them justifying the costs and having my vets call them and fighting it out. If they needed any additional info, it was all done on their end. They even emailed to check to see how my puppy was doing the next week. I highly recommend Healthy Paws. It gave us the comfort and ability to do what was best for our puppy without having to think about the cost. I wish everyone could have this comfort and I look forward to many more years of it!
Insurer: Healthy Paws
By: Erin
A great pet insurance !
Fairly quick action on claims are a great service to the pet owner. Thank you. I would recommend this company to my friends (and I have too).
Insurer: Nationwide
By: Billy
Takes a long time with claim
The only thing I would say is it takes a long time for the review of the claims but other than that I love the insurance.
Insurer: Nationwide
By: Waikean
Great 1st time use experience!
I recently had my girl spayed and gastropexy performed and claim was handled within 2 weeks of receipt. Very satisfied and all I dreamed it would be. Thank you!
Insurer: Nationwide
By: Deb
awesome
Nationwide is the best decision I've ever made. They are fast at getting your claims in and out no questions asked!! I would recommend them to everyone!! Thank you nationwide!! from me and my 2 Basset hound's😊🐾🤗🐾☘
Insurer: Nationwide
By: Karen
Nationwide has been amazing
Excellent service. I’ve never been made to jump through hoops - unlike previous coverage I’ve had. I often recommend to friends, many of whom have insured their pets with you and are also very happy
Insurer: Nationwide
By: Amy
Best Decision I Ever Made!!
Being new to the whole pet insurance thing I was a little hesitant but after much research I found Pets Best to be the company with the best coverage and at a reasonable price. The claim process has been very easy and painless. I am informed of the status at all times and payment is prompt. Best decision I ever made!
Insurer: Pets Best
By: Erika
Great service and refund!
We have had ASPCA pet insurance for about 10 years. I don’t have any complain. They are willing to resolve and clarify your inquires. The claim process in very simple and fairly quick. It feels good to offer the best medical care to our dogs without feeling overwhelming for the bills
Insurer: ASPCA
By: Sandra
Great way to keep your pet healthy
Trupanion takes all the stress and worry away when keeping your pet as healthy as possible. They are quick responding to let you know what’s covered and the statement is very easy to understand, no hidden parts.
Insurer: Trupanion
By: Penny