Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Too slow!
Claim processing is way TOO SLOW ! I sent claim form and documents via email. I received confirmation 2 weeks later. Then I strangely receive another confirmation a week later that it was received "again". Then I receive a notification that more info is needed. I send again all the info and two weeks later....still waiting. Horrible service............not a smooth as it was sold to me by company representative that visited my firm via HR. AP
Insurer: Nationwide
By: Anthony
Happy with the coverage, some anxiety with how much time passes from submission to check
I am so pleased with this insurance and have been a client for 10 years now. When I lost a pet, I received a sympathy card in the mail and after a couple a stressful recent months filled with surgery and cones and pills and unknowns, I was covered and even sent a follow up email checking in on my pup (and me I assume!).
Insurer: Nationwide
By: Rachel
Excellent customer service
Pets Best has always provided me with excellent customer service. From the ease of submitting claims online to their keeping me well-informed of the status of my claims, and fair payments with direct deposit, they make the whole process a breeze. My last claim was for the hospitalization of my dog with heart disease and subsequent euthanasia. It was a big bill (over $3,000) and they paid the majority of it based upon my coverage within a week of submission, which I really appreciated. Then they sent me an email of condolences and automatically canceled my policy so I didn't have to deal with it at this difficult time. I wish all businesses would function like Pets Best. They are truly the best pet insurance around and I highly recommend them to anyone needing insurance.
Insurer: Pets Best
By: Barbara
Easy and fast
The claims process is always easy and fast. I have been using Pet's Best since my veterinary practice recommended you about five years ago, and I have always been satisfied. Your customer service is outstanding.
Insurer: Pets Best
By: Wendy
Highly Recommend Nationwide Pet to all Greyhound owners!
Anyone who owns a greyhound knows how think their skin is. You hear about greyhounds having "tissue paper" thin skin. But you don't really comprehend what that means until you get a greyhound! I have both of my hounds insured with Nationwide Pet Insurance. It's been a great investment and really comes in helpful when those accidents happen. I love that they cover wellness and that can apply to the deductible. The coverage on this policy is pretty generous as well. It does not have some exclusions that are common in other policies. Which is great when you have an active or working dog. Thank you Nationwide Pet for putting together such an awesome policy to help protect our greyhounds. Thank you for the knowledgeable staff and great service. I highly recommend Nationwide Pet Insurance to all greyhound owners!
Insurer: Nationwide
By: Ashley
Healthier Pets have insurance
I am happy to recommend pet insurance. Nationwide has been helpful in keeping my 4 legged children healthy!
Insurer: Nationwide
By: Linda
Healthy Paws is a life saver!
Healthy Paws pet insurance has been top notch. My dog has always been healthy up until recently. It's been one thing after another with numerous, costly different vet visits including specialists. He's had X-Rays and blood work multiple times, an ultrasound, and eye surgery. It's very stressful to go through this with my beloved animal but Healthy Paws took that financial worry away. It is extremely easy to submit a claim on the app. You simply take a picture. Your reimbursement can be set up to get directly deposited into your bank account. It takes hardly any time at all. They update you throughout the process and the best part is that the money has always been in my account by the time my credit card bill is due. They have truly been a life saver!
Insurer: Healthy Paws
By: Ginny
Great Pet Insurance, very fast service.
ASPCA Pet Insurance covers all my pet illnesses and accidents. Always quick to process claims and send payments.
Insurer: ASPCA
By: Michele
Been very happy with Nationwide Pet Insurance
We took out Nationwide pet insurance on Willow when we purchased her, after having a sad experience with our previous dog (uninsured) having major surgery and having cancer after the surgery. We had to put her down. When I talked with the Nationwide Agent about insurance for Willow, she was very helpful, clear about what was and wasn't covered and she made me feel sure this was the correct decision. Thankfully we have had no major health issues with Willow so far (she is 17 months old), just a couple upper respiratory infections. We have actually gotten back more on what we have paid to the vets, than what the monthly premium is. And the peace of mind knowing if we face a major problem down the road, Nationwide is there for us and Willow is priceless. I highly recommend Nationwide to all my friends and family.
Insurer: Nationwide
By: Linda