Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Poor claims service
I have had great difficulty getting claims filed, I email the claims and the vet faxes the claims but they dont get processed until I call.
Insurer: Nationwide
By: Susan
So easy anyone can do it
Pets Best has put my mind at ease with my doggos, and the claims process was very easy.
Insurer: Pets Best
By: Molly
Submitting a claim with VPI is easy peasy.
Being a member with VPI has proven to be well worth it. When I have questions or concerns VPI has been there to answer each and every one with ease.
Insurer: Nationwide
By: ERRICA
Hassle free
As always filing our dogs claims with Pets Best has always been hassle free. We have had our dog on Pets Best insurance since she came into our family 10 years ago. From the time we submit a claim to receipt of the EOB and claim payment it takes no more than 10 days. Once Pets Best receives the claim we receive an email and within a few short days the EOB and if there is reimbursement due the money is directly deposited into our account at our bank. Human health insurance claims processing should be this easy!!
Insurer: Pets Best
By: Donna
Thank you for great customer service!
I appreciate your timely and professional service.
Insurer: Nationwide
By: Mariea
Trupanion is incredible
Trupanion has been there for us through so much. Our dogs have cancer and mobility issues and Trupanion has allowed us to get the best possible care even though we are on a limited retirement income. From the smallest claim, to a claim in the thousands they pay the claim without question within a couple of days. They are truly amazing!
Insurer: Trupanion
By: Georgia
The insurance is very thorough
Excellent communication, excellent service
Insurer: Nationwide
By: Miriam
My Kuma would not be with us today without Trupanion.
I honestly cannot say enough good about Trupanion and their team. The insurance covered the cost of back surgery for my Akita without which we could not have afforded and our beautiful boy would not be with us today. The Trupanion team responded with concern and compassion to all our questions. Our claim was processed in less than 4 days. Thank you so much Trupanion and your caring team.
Insurer: Trupanion
By: Allison
A very compassionate and hassle free organization/Insurance company
I would recommend this company to all who wants a compassionate and hassle free processing of claims and paying you that part of the claim owed to you in a very timely matter
Insurer: ASPCA
By: David
This company is the very model of good customer service and delivering what's promised
I got the cheaper 90% / $500 annual deductible plan to mitigate the cost of disaster. Long story short, they delivered to the tune of $4,300 in reimbursements over 2 1/2 years. Claims are extremely easy to submit and every qualifying penny was paid without argument or dispute within a week or two. Customer support answers immediately and are very friendly & helpful. In fact; they helped clear up some confusion over what's covered (to my benefit) and actually allowed me to file 3 years back (retrieving $900 and $450 for years 1 & 2 respectively). I only wish I'd opted for the $250 deductible for just $8/mo more.
Insurer: Healthy Paws
By: brad