Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Takes away the financial worry
I had a recent allergy claim with my American Bulldog, Yeti. I thought with my current deductible, I'd get a little bit back and was very surprised at the amount I received. I called to talk to a representative and they explained, since I have per incident on my policy, the payment amount was correct, and the deductible I had when my girl was first diagnosed with her allergies applied. I've been a customer for over a decade and I've always been pleased with the claims process through Pets Best. It's easy to submit a claim, easy to check the status of a claim, and payment has always been made promptly. When I've called with questions, your representatives are friendly and knowledgeable. Thanks for helping to take away some of the financial worry of owning a pet!
Insurer: Pets Best
By: Alysa
Recommend EVERYONE to purchase
Great service and recommend EVERYONE with a pet to purchase insurance. Pets Best was recommended by our vet and has been very beneficial.
Insurer: Pets Best
By: Jim
Terrific
You guys are terrific. I am so pleased with the service and turnaround on payment from Pets Best. It really helps when you have a big charge and you know that within a week of timely filing, it will be reimbursed. Thank you!
Insurer: Pets Best
By: Rachelle
Very easy to file claim
Very easy to file claim and provide a copy of supporting documents online. Reimbursement is provided quickly via deposit into my checking account.
Insurer: Pets Best
By: Marilyn
Easy to submit a claim
It is very easy to submit a claim and the reimbursement is fast and easy too.
Insurer: Pets Best
By: Damaris
Peace of mind.
I’m very impressed with AKC Pet Insurance. I recently submitted a claim. They processed it in a timely manner, were very pleasant when I had a question, and covered what I expected. I’d highly recommend them.
Insurer: AKC
By: Sharon
Effortless peace of mind
My dog has been suffering from increasingly serious allergies lately, I have to take her back to the vet again and again to see what can help. Nationwide has been so wonderfully responsive with our claims that I have now recommended it to 2 other new pet owners. I don’t think my dog will be able to afford the level of care was it not for the insurance.
Insurer: Nationwide
By: Jacqueline
I highly recommend this insurance to your pet.
Very helpful and kind people.
Insurer: Hartville
By: Marielle
Great Service
Great service, ease of claim, and timeliness and convenience of reimbursements
Insurer: Nationwide
By: Cheryl
Easy to deal with
I have to say I am very pleased so far with Nationwide Pet Insurance. They were very helpful and friendly when I called and the claims submittal is a breeze. I should have gotten insurance for him sooner!
Insurer: Nationwide
By: Jennifer