Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Claims seem to be a little slower to be processed and paid than VPI used to be, but so far claims get paid as expected and customer service was good when I called with an issue recently about payment of a claim and it was resolved quickly in a satisfactory way. Rates seem very competitive as compared to other companies I looked at.
Insurer: Nationwide
By: Mike
Excellent response to request for estimate and payment - great job
Excellent service - most impressed with the promptness with which you responded. Great job.
Insurer: Trupanion
By: Myrna
Could not be happier with the coverage we have with Nationwide.
Claims are easy and answered quickly. I believe we have good coverage for our pup.
Insurer: Nationwide
By: Susan
Best decision I've made for my dog!
Being that my dog is a senior with multiple health issues, I couldn't be more grateful to have her covered by Nationwide pet insurance. Making the right healthcare decisions are easier knowing that some of the financial burden can be lifted. I am pleased with the amount of coverage included. Customer service has always been very nice when I call and are very helpful.
Insurer: Nationwide
By: Emily
Payments go direct o bank account and that is good.
Nationwide is good at alerting me when a payment has been received in my bank account.
Insurer: Nationwide
By: Jeanne
Phenomenal
Every time I have needed assistance from nationwide the service has been excellent And efficient.
Insurer: Nationwide
By: LaToya
Great Company
I've had Nationwide for over a year now and couldn't be happier. Submitting claims is very easy and knowing that I will be reimbursed is wonderful. Owning pets is expensive and it's nice to have a bit of a cushion. I've called customer service once recently about a claim and the young lady was very pleasant and helpful. Just a great company to deal with
Insurer: Nationwide
By: Tina
Great customer service
Efficient and customer friendly
Insurer: Nationwide
By: Paul
Very clear with what was required, missing and covered on the specific claim(s)
I had been planning on cancelling my policy that I held for a year once 2019 began as my cats are both very young and never ran into any issues. I kept putting it off though as I kept saying to myself "what if?" Less than a month into the new year one of my cats developed an issue that required multiple trips to the vet including multiple X-Rays and new medication. I sent the required forms in and after about a month Nationwide responded for each particular claim. The first time I was asked to provide additional information for the separate claims, and after about a week or so Nationwide responded positively. All in all I submitted roughly 3-4 different claims for this event over a two month period. Each claim takes roughly 30 days for review and if additional information is requested it is about another week or so. They were very clear and concise about what is and is not covered under my plan so I was not surprised when I was given claim quotes. This experience plus the desire to see my pets protected for their entire lives has made me decide to keep my plan.
Insurer: Nationwide
By: Brian
Claim Return
Very good, but don’t like it when they require additional details to process a claim; therefore, taking longer for us to be reimbursed.
Insurer: Nationwide
By: Sydney