Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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very helpful customer service.
very helpful customer service. very knowledgeable and quick claim processing
Insurer: Pets Best
By: Debbie
Speed and efficiency
My claim request was handled with speed and efficiency.
Insurer: Trupanion
By: June
Easy first claim experience.
Since this was my first claim, it took some digging on the website and in my bank account to determine how I was being reimbursed as well as how to interpret the claims information. Once I understood, it was very easy and next time there will be no issues for me.
Insurer: Pets Best
By: Bernie
Quick reimbursement.
My dog Ellie has allergies. Unfortunately she needs medications. I put claims in and usually get reimbursement with in a few days . Have always been happy with this company.
Insurer: Pets Best
By: Julie
Outstanding.
Outstanding - ever thought about offering human insurance? If only my insurance was as easy and responsive. Outstanding a definite 10 out of 10 over many years of insuring with Pets Best
Insurer: Pets Best
By: Lynne
Lack of communication on Trupanion's end.
Lack of communication on Trupanion's end. I submitted an invoice that was obstructed . After almost 2 weeks, no one called to tell me. I found out by calling to check in on the status. After I resubmitted it and after you 'received the vet s notes, the claim online said it was in review . When I called to check in, the rep told me that she didn't even begin to review it. After asking to speak with an agent, she miraculously processed it and it was all set. Trupanion can train your employees to communicate better with Trupanion's customers.
Insurer: Trupanion
By: Dajana
Overall experience was fine
Overall experience was fine, process of submitting online was not so much. I had to submit 2nd invoice multiple times and never got confirmation email and it never showed up online for me to know that submission was successful.
Insurer: Trupanion
By: Nadim
Great company!
I have had the best experiences the Trupamion. Great company!!
Insurer: Trupanion
By: Amy
Best insurance, best people!
I researched the heck out of pet insurance companies and landed on Healthy Paws. They have great rates, low deductibles and unlike some carriers they do not outright exclude hereditary conditions (how are you supposed to know if your cute puppy is going to have bad hips one day?) I have owned previous pets with exensive, unexpected medical bills an insisted to my partner we get medical insurance out of the gate for our new rescue puppy. He was skeptical until we received our 1st emergency vet bill after our puppy did something ridiculous like puppies do. THAT changed his tune! I recommend Healthy Paws to friends, clients and even our vet. Not only is it a great insurance policy, they are great pet-loving folks. Even after a claim was closed they emailed to check in on our dog. Even when our dog ATE part of the reimbursement check and they had to send another. Ha!
Insurer: Healthy Paws
By: Heather
Healthy Paws is the best!
About a year after I adopted my rescue pup he was diagnosed with a serious disease. He had been in remission for almost two years but recently had a flare-up. Both times he was ill he had to go to the emergency room, and then needed numerous follow-up ultrasounds and other costly tests and treatments. Healthy Paws has been absolutely wonderful. Filing a claim is easy, claims are processed very quickly, and everyone I have spoken to is knowledgeable and caring. Healthy Paws is the best!
Insurer: Healthy Paws
By: Joan