Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Exceptional
PetsHealth now Hartville is an exceptional pet insurance company. With them, I have less worry when faced with unexpected pet health care expenses, Not only do they expedite claims, they always call to follow up and express heartfelt concern for my pet’s well-being. Truly a godsend, I am so glad I discovered and insure my pets with this company.
Insurer: Hartville
By: Gwen
I will never have a dog without Figo again!
Scrolling through Facebook a few months ago I saw Figo. Looked into it and just on a whim, took out a policy for our Aussie. She's having some problems now. Met our deductible and i submit claims using the phone app, sometimes they are processed and approved the very same day! Payment comes out of my checking account and reimbursements go back into the checking account. I've called a few times with questions, the agents are wonderful, very helpful. I have already recommended Figo to my friends who own pets. We will never have a pet without Figo insurance. And I can use it anywhere in the US, if we are traveling we have insurance, unlike a policy through your vet, plus we have all her records if we are away and she needs to see a vet. I love everything about Figo. Even the website is really cute!
Insurer: Figo
By: Jeanette
Poor communication, confusion around covering expensive prescribed dog food
We are unhappy that your review of our claims from December on took so long. Our rescue puppy was on Science ID prescription food==canned and dry that our vet prescribed. We were afraid to wean him off it for fear of recurrence of gut issues. I made several phonecalls--was told by 2 of your personnel the food should be covered. The final ruling- it was not covered. Hundreds of dollars in food bills. He must be diarrhea-free for 6 months before you'll cover food prescription. I pay for the highest coverage and am dissatisfied that I could not get a clear answer ongoing while bills racked up. A friend with a similar situation had her pet insurance covered the prescribed food. I would not recommend your plan.
Insurer: Nationwide
By: christine
Extremely satisfied
This is my first experience with pet insurance and with a claim. I was extremely satisfied with the way it worked and especially with how Pet's Best handles claims. I received payment in a very short period of time.
Insurer: Pets Best
By: Donna
No problems with claims
Never really had a problem with claims. Just takes a little bit long to receive payment.
Insurer: Pets Best
By: Missy
You should have this for your pet...Embrace is amazing and I can't recommend them highly enough!
I got a new puppy in the beginning of February after losing my last dog, Thumper, to cancer. I hesitated when looking at pet insurance because I had it for Thumper but ended up getting rid of it because the insurance company refused to pay any claims, despite collecting more than double my current monthly fee for Embrace. Anyway, coming from a military family, I have USAA auto insurance and really love them, so I contacted them and found out they partner with Embrace. I investigated the monthly fees and found it very affordable, so I enrolled. Shortly after enrolling, my new pup (Maverick) went through a quick series of emergency vet visits - getting hit in the eye with a tennis ball at the dog park, getting very sick late the next night from the medicine for his eye, and then even getting stung by a bee! It added up to very little sleep and lots of vet bills. I submitted the claims at the same time once things settled down, and Embrace processed them and cut the checks within 3 days. The reimbursement rate was very high (80%) and my deductible was very reasonable ($300). I also can see all claims and any explanations from the adjusters on the website and in the app on my phone. I just recommended my mom and sis get insurance through them, and I'm making the same recommendation to you. Great service, good prices, professional, and honest. I couldn't be more pleased.
Insurer: Embrace
By: Paige
I couldn't be more pleased!!!!!
If I could give Figo 20, I would. I couldn't be more pleased with my transactions. All claims submitted via the website and this is extremely easy. These took only several days to process and the money was deposited into my account. I received all the reimbursement I was due according to the plan I purchased. I "stood on the fence" and waited for years to purchase insurance. I wouldn't hesitate at all to do so now after my experience with them. Figo has a customer for life!
Insurer: Figo
By: Joe
Nationwide is the best
I am so happy to have Nationwide insurance for my kitty. Thank you
Insurer: Nationwide
By: Tanya
My first claim with Nationwide Pet Insurance was easy to submit online and efficiently processed.
My first claim with Nationwide Pet Insurance was easy to submit online and efficiently processed. My reimbursement was exactly what I expected. It took longer than usual to process -- about double the time -- because it was my first claim. The usual turnaround time I am told is 30 days. But in this case, the first review resulted in a request for my dog's veterinary records, which is perfectly reasonable as I hadn't submitted them when i signed up. With records in hand, the Claims Department processed my claim within 30 days and electronically deposited my reimbursement. The associates I spoke with by phone were all friendly, informed, and helpful.
Insurer: Nationwide
By: James