Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Excellent and caring
The agents we spoke with were kind, compassionate and knowledgable. Healthy Paws went above and beyond to make sure our Cinnamon was cared for and took care of the financial end extreme quickly. I am so thankful for Healthy Paws!
Insurer: Healthy Paws
By: Simone
This insurance has worked well for us.
This insurance has worked well for us. Our Vet files the claim and it is adjudicated quickly and efficiently. My only wish is that the reimbursement be directly deposited in my bank account instead of going through Chase.
Insurer: Nationwide
By: Mark
Thank you for saving Robie
4+ years ago Robie became very ill. After 2 vets didn’t know what to do I took him to a university veterinary clinic. They were also stumped but began to treat the various symptoms. After being on death’s door, Robie is an active & happy dog. He’s had a few relapses but thanks to Nationwide he receives the care he needs. Robie wouldn’t be here without Nationwide. I can’t thank Nationwide enough to be on Robie’s team.
Insurer: Nationwide
By: Debra
Nationwide Pet Insurance is always responsive to me.
Thank you for your assistance! We’re a lucky family to have insurance for our furry children!
Insurer: Nationwide
By: Lois
Excellent
Unfortunately this was my final claim for Schatzi. Your team handled it excellently.
Insurer: Pets Best
By: Sandra
Follows up with customers
Customer service is always efficient in following up with client to resolve any questions.
Insurer: Pets Best
By: Martha
Nice and Helpful
The gentleman I spoke with was very nice and helpful
Insurer: AKC
By: Glen
Great Per Insurance Provider
ASPCA pet insurance is very fair. My Yorkie has had two major injuries/illnesses since I’ve been insured by them and they covered most of the bills. What they didn’t cover made sense to me. Customer service is top notch. So much better than my prior pet insurance company which always found a way out of coverage yet constantly raised my premiums.
Insurer: ASPCA
By: Mindy
wonderful
Khaleesi was under the weather for a week and spent 3 (days) only at the vet. She's fully recovered and back to herself. Her B-day was the 5th and she was 2. So nice to not have to worry about cost with Nationwide Ins. Easy to file. Form and fax!
Insurer: Nationwide
By: Karen
Best investment ever for our pets
Unfortunately, 2 of our fur kids have had major medical problems, resulting in a lot of expensive medical tests. Nationwide covered a lot of the expenses. We are retired & the checks we received from having pet insurance made a very big difference to us. We never hesitated to schedule a vet visit or denied any of the recommended testing or treatment. In a multi pet household, we feel the insurance is not a luxury. Thsnk you for your great service. D
Insurer: Nationwide
By: Esther