Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Best insurance ever!
They have went beyond for my pet Harlee and have paid all my claims on time! Thank you!
Insurer: Nationwide
By: Raelyn
Awesome
Nationwide is so easy to work with!! The claim submittal process and the reimbursements are wonderful! The last company I was with would not cover anything, it was crazy and I was miserable. I’m so happy I made the switch!! I tell everyone I can about Nationwide Pet Insurance !
Insurer: Nationwide
By: Andrea
Nationwide is an excellent insurer for pets
Nationwide has provided excellent service and we have been pleased that we chose this company for our pets.
Insurer: Nationwide
By: Rebecca
Best financial decision that you can make!
Nationwide has been the best insurance decision that I've made in a long time! My older corgi went through a long list of extensive (and expensive!) testing towards the end of her life and Nationwide was there to pickup the tab when I needed help the most. After we lost her, Nationwide sent a condolence letter and made the entire process so smooth. It was a no brainer to purchase a policy for our new puppy when we got her a few months ago. She was recently treated for eating a foreign object and guess what? Nationwide followed up with me to see how she was doing! Their customer service is the best! And let's not forget about the claim submission process. It's so simple and easy! Thank you, Nationwide, for filling a gap where most people don't know that they need it.
Insurer: Nationwide
By: Lauren
Great service and coverage
I love Nationwide and would not choose any other insurance provider for my dog. Their services are very easy to use and they cover everything I need them to. My only complaint is that sometime it takes a while for claims to process, but ultimately, I am very happy once they go through.
Insurer: Nationwide
By: Amanda
One of the Best Investments We've Made
We are so pleased with the insurance plan we have for Bear. The Wellness Plan is a huge help with Vet Bills for vaccinations, prevention meds, and any other situation that comes up. It has more than paid for itself every year we have had this policy. Submitting claims is easy and we feel we are able to provide our fur baby with the care that he needs to keep him healthy and happy. We have recommended this policy to all of our friends with pets.
Insurer: Nationwide
By: Charles
my other dog would be alive if I had known about this insurance
We’re satisfied with the insurance, price, and service
Insurer: Nationwide
By: Jose
Hassle free and simple reimbursement for surgery
Quick summary: Submitting a claim with Healthy Paws is fast and easy and reimbursement took only 3 weeks with no hassle at all. My 1.5 year old lab/boxer mix had TPL surgery which cost ~$4K. I've been a customer of Healthy Paws Pet Insurance since Sept 2018. We signed up a few months after rescuing our pup. I submitted the claim a few days after his surgery and they requested his medical history which I provided a day later. The reimbursement was promptly posted to my bank account within a few days. Within 3 weeks of my pup's surgery, I was reimbursed 80% of the costs less a $250 deductible. What would have cost me $4K ended up costing only $1K. I had written off the $4K assuming there was going to be some insurance loophole as to why it wasn't covered under his policy. But, Healthy Paws reimbursed me with no problems at all. I recommend Healthy Paws to anyone looking for pet insurance.
Insurer: Healthy Paws
By: Larry
Prompt Claim Processing
Claims processing has always been prompt and fair and telephone reps have always been patient and informative.
Insurer: Nationwide
By: Pat