Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Outstanding Insurance!
10/10. Nationwide Pet Insurance even reaches out afterwards to follow-up on my pup!
Insurer: Nationwide
By: Cindy
Best Pet Insurance in the world!
Lady is 8 months old and fractured her knee. We got her at 4 months and Healthy Paws was recommended to us. We didn’t even know there was pet insurance companies out there. We almost did not buy a policy. But for only $36 per month we decided to go ahead and sign up with Healthy Paws and it was the best decision I ever made. Her surgery and care came to 4K and Healthy Paws covered 90% according to the policy we purchased. But here is the most amassing part; their communication with me was unbelievable. Every question I had was answered over the phone or email. Their response time was next day by email and they actually answered the phone when I called. I have told all our friends and co-workers who have pets about Healthy Paws Insurance. One more thing. The people who answer the phones are sympathetic and understanding. They realize your pet is family.
Insurer: Healthy Paws
By: Larry
The Best in the Industry!
If I could give 100/100, I would!!! Outstanding Customer Service, quick and easy claims process, and they show genuine care for my pet!!!
Insurer: Figo
By: Norm
Horrible experience
Happy to take your money, delay on claims with no communication. After weeks of waiting stated that my pet’s exam done by my former step-father who is a vet, so my policy is invalid. My dog was acquired after my mom was deceased. I am by law, not related to my former step-dad. My claims were for the maximum annual payout of 10K. Now, my dog developed autoimmune hemolytic anemia. The purpose of having such a policy would be if a relative veterinarian was concealing a chronic condition. However, IMHA, my dog’s autoimmune disorder was not such that could be concealed for months on end. It is a rapid onset life threatening illness. So of course, Embrace acted with absolute callousness and looked for small technicialities to skate their contract. Yes, I paid 23K in veterinary expenses to save my dog and just wanted reimbursement for the 10K. Was assured during signup that 10K was the max annual limit and not even given an option of more coverage.....well that was bad communication also - turns out they had 20K. So in a perfect world, I would have had 20K coverage and Embrace would not be skating the deal. I am leaving Embrace with my 5 pets and of course sharing my story. Since I come in contact with over 35 dog owners a week, you can be assured I will not recommend this company to anyone. I actually get about 2-3 new pet parents to sign up for insurance per week.... guess that 10K loss potential will come fast Embrace. We had one other claim with a Corgi pup who ate a rock, super straight forward case and again, they took 2 extra weeks to reimburse for absolutely no reason. Don’t let the nice people on the phone fool you - that is not how it goes when getting paid back from Embrace. Horrible company -horrible ethics - scheisters!
Insurer: Embrace
By: Jennifer
We are very happy with you!!!
We have been very happy with our over all customer care, we really appreciate when we have a baby that has been sick they ask us how they are doing.
Insurer: Nationwide
By: Bev
Well done, with one suggestion...
I'm pleased with everything, although when a claim is denied because something is missing, I would love it if you would just tell us what we need to send.
Insurer: Nationwide
By: Jon
Nationwide customer service has tremendously improved
I have been a customer for over 10 years and have seen a significant improvement in your process when submitting claims. The turn around time has decreased, status is provided throughout the entire process and you also follow up to ensure satisfaction and inquire about my pet. Thank you for the changes you have made. They are noticed and appreciated.
Insurer: Nationwide
By: GILDA
Great Company
This is a great company. We have insured 5 dogs over the years. We began when it was VPI and loved the coverage and service. We've been pleased that Nationwide has continued that pattern of exceptional service.
Insurer: Nationwide
By: Jeanne
I am so glad I chose nationwide, I have been pleased with the set and the timely refunds.
I am so pleased with Nationwide.
Insurer: Nationwide
By: Andrea