Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Fast and easy reimbursements!
We had to take Quinn, ( our year old puppy ) to the Vets after he ate something outside and got sick. We gave them out Nationwide info and the Vet sent in the paperwork. We got reimbursed within 2 weeks. We are so glad we decided to get pet insurance and go with Nationwide. Highly recommended!
Insurer: Nationwide
By: Susan
We are grateful for your help financially/
you respond quickly and help us keep Wile-E pain free and alive
Insurer: Nationwide
By: Catherine
Awesome claims service!
My 3 yr old dog Laila needed knee surgery (yes dogs have knees) and the claim couldn't have gone better. I had the surgery pre-authorized, so the claim was paid in about a week. The follow-up appt claim was submitted on a Saturday and paid THAT DAY. The customer service people have always been friendly and helpful. It's so nice to not have to hound an insurance company for once. I'm a very happy customer.
Insurer: Figo
By: Kim
Nationwide was excellent both with customer service and speed of processing our claims.
Excellent service and prompt review of claims. No complaints.
Insurer: Nationwide
By: Fred
Worth every penny
Nationwide has been easy to work with and very fair in their claim findings.
Insurer: Nationwide
By: Travis
quick, painless, and generous
i am so incredibly grateful to have nationwide as the pet insurance provider for my 12 year old dog. it makes difficult times with a pet's health issues slightly less painful, at least on the financial side. nationwide has been quick in processing my claims and have stuck to their promise of reimbursing the 90% without giving me a hard time.
Insurer: Nationwide
By: tsvetana
Nationwide to the rescue
Nationwide processed my claim and sent funds quickly. Knowing that Nationwide has Jethro covered, Jethro's vet and I can make care decisions based on Jethro's needs - not my wallet. He's my bud, and i'm grateful be his hooman.
Insurer: Nationwide
By: Erin
Easy claim process
Simple claim process. They are there when you need them.
Insurer: ASPCA
By: Tony
Amazing Customer Service
Nationwide is amazing with their customer service. The ease of submitting the claim, the quick turnaround to receive your money makes having the insurance a must. If I have a question it is answered and if there is an illness involved they calm and sincere sympathy is felt and appreciated.
Insurer: Nationwide
By: Tammy
Best pet insurance ever!
I have ASPCA coverage for both my dogs and am very grateful that I do. I ease of submission of claims, the acknowledgement from the company that they have it and working on it is all so reassuring. I have found the coverage to be the most generous of any insurance I have checked out and know that in catastrophic circumstances ASPCA has my back.
Insurer: ASPCA
By: Valerie