Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Excellent customer service
Excellent customer service and great insurance offer
Insurer: Trupanion
By: Tatiana
I've been very impressed
I've been very impressed and so happy for how easy everything is with Trupanion.
Insurer: Trupanion
By: Jen
Friendly customer service
Friendly customer service, prompt payment on claim.
Insurer: Trupanion
By: Kristi
Very easy to submit claims.
I called before Miller's surgery to find out how his insurance worked. The lady who helped me explained the process, and the pay-out. After his surgery I submitted the paid itemized bill online and Pets Best sent over a check in the amount that I expected. Very easy and Miller is walking on all fours again! Thanks Pets Best!
Insurer: Pets Best
By: Jamie
Very easy claim submission.
Very easy claim submission and prompt direct deposit, couldn't be any easier. Thanks
Insurer: Pets Best
By: Roy
Extremely fast.
Claim was submitted on Thursday and check was in hand the following Monday. Extremely fast.
Insurer: Pets Best
By: Anthony
Great service
Trupanion called my vet back while we were there with updates. great service.
Insurer: Trupanion
By: Leigh
Always prompt service
Always prompt service and Trupanion explains how and what I will pay for very clearly.
Insurer: Trupanion
By: Stephanie