Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Service was very fast and helpful.
Service was very fast and helpful.
Insurer: Embrace
By: Victoria
Great Coverage!!
Our Zpearl got very sick with IBD and we had many vet and medication bills. True to their word Embrace covered everything as per our policy. Their kept me current via email about each step of the process and even put the reimbursement directly into my accounot!
Insurer: Embrace
By: Peggy
So thankful
Nationwide has been great. Since taking over from VIP, everything has been simpler and more streamlined. More importantly they have been there to help me with Roscoe when I needed it and I feel more secure knowing that they are there.
Insurer: Nationwide
By: Joel
Excellent in service and claims
Over the years we have had all our dogs insured under VPI and now Nationwide and it has been a blessing as it gave us peace of mind to know that they have had the best care. Nationwide is very thorough and helpful and what I like about it is the excellent service and the ease of filing claims. I have referred many people to get the Nationwide Pet Insurance. When I go to the vets office and people are waiting and hear me say "I have pet insurance" they usually ask me who and I tell them "I have the best insurance with Nationwide and I have carried pet insurance for many years and I would never have an animal without taking out a Nationwide Pet Insurance Policy." End of story!!!!
Insurer: Nationwide
By: Christine
Well worth subscribing to.
I’m very impressed with their response and payment of my claims.
Insurer: Nationwide
By: Betty
Outstanding
This policy has really helped me out in my income. They take the time explaining thing to you so you would be to understand. They are patience and they are very helpful online as well.
Insurer: Nationwide
By: Flora
Must have for your fur baby
I’ve had nationwide since getting my Emma’s using it for the routine stuff more than anything this year has been tough being diagnosed with bladder stones that were due to a uti our vet bills added up quickly I’m very impressed with nationwide and grateful to have insurance as the reimbursement really help sending claims in was so easy gives us some piece of mind during this trying time as we work with our vet and a nutritionist to get her back to 100% health thank you for being there for our Emma
Insurer: Nationwide
By: Kim
Surprised me in every way - best decision I ever made for my dog!
We put off getting pet insurance because we thought it would be expensive, not cover much, or a hassle to get reimbursed. But man, has Nationwide been awesome. It's super affordable, they've covered everything they promised, getting reimbursed is really easy and payment is fast. We recommend Nationwide to everyone we know.
Insurer: Nationwide
By: Matt
Worth every penny!
I always suggest that people look into getting pet insurance when they get a new pet, and a lot of people balk at it (too expensive, nothing will be covered, my pet is young and healthy etc.). We have had two pets covered by Nationwide Pet Insurance and it has been so worth it in both cases. Granted, we were lucky in that both dogs, in their younger years had nothing wrong with them....and so we didn't need to file any claims. But as they got older, they needed dental work (expensive and covered), and cancer treatment (also expensive and also covered). It's super easy to file a claim and it doesn't take long to get a response. Also the customer service is wonderful; I have had to call a couple of times for explanations on claims and they are always extremely friendly and helpful. I can't recommend this company enough.
Insurer: Nationwide
By: Karin
I have found the whole claim process to be very easy and efficient.
I have found Nationwide to be very responsive. The claim process has been very easy and efficient. My most expensive claim was for $3000 plus and at that point they requested my baby's medical records. I did submit them. It took a little bit longer to process this claim but not an excessive amount of time. I have been very happy with Nationwide.
Insurer: Nationwide
By: Jane