Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Knowledgeable and personable
Andrew was extremely knowledgeable and personable. He was quickly able to assist me.
Insurer: Trupanion
By: Vicki
Honest pet insurance company.
I was worried there would be a loophole but there wasn't, vets best actually covered what they said they'd cover. Previous insurance w/previous dogs weren't nearly as honest!. I have been telling all my doggy friends how wonderful you guys have been!
Insurer: Pets Best
By: Matthew
Very fast claim processing.
Very fast claim processing received my payment by direct deposit in a couple day. Extremely pleased with the overall claim process.
Insurer: Pets Best
By: Hiep
Representatives go above and beyond.
Pet's Best has always been highly responsive. Representatives have gone above and beyond and I believe I have been treated fairly throughout my years with the company. This claim was no exception. Customer service was extremely helpful and went above and beyond and my claim was handled to my satisfaction and promptly as always.
Insurer: Pets Best
By: Jacqueline
Phone call wasn't helpful
I don't feel like the phone call was very helpful. She wasn't familiar with the policy rider I had questions about. She didn't send me the documents she said she would for days and then didn't include the Rider I was asking questions about.
Insurer: Trupanion
By: Renee
Trupanion is beneficial
I have appreciated Trupanion's approach on some aspects of coverage (when one of our cats accidentally ate ibuprofen, for example), but have been really angry about the approach to that same cat's permanent exclusion for dental procedures, even if these may be unrelated to his original dental issue. And I am outraged by the unwillingness to cover an antianxiety medication being given solely as an adjunct therapy for IBD, since this cat has NO anxiety issue. Frankly, I am currently evaluating whether the Trupanion coverage is worth it to our family, and I share our experience with everyone who asks for my opinion on the benefit of insuring with Trupanion.
Insurer: Trupanion
By: Sharon
Always pleasant and friendly customer service.
Always pleasant and friendly customer service. Easy to submit claims online.
Insurer: Trupanion
By: Raili
Trupanion helps us
Trupanion helps us for my dog Sawyer. Prior to joining Trupanion when we got him at 11 weeks, I have never been afraid to go to my veterinarian when he is sick. I do not hesitate to go immediately. Thank you for the reasonable time frame in your checks you send.
Insurer: Trupanion
By: Nanci