Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Customer service is excellent
Although I have not received much benefit from my claims, the customer service is excellent. And there is peace of mind if something very serious happens to our fur baby, we will have coverage and will not have to think twice about beating the full burden of expenses.
Insurer: Trupanion
By: Allissa
Excellent customer service.
Excellent customer service. Professional. Empathetic about my pets health and genuinely caring
Insurer: Trupanion
By: Tara
Pleasant and knowledgeable
Abby was pleasant ,knowledgeable and answered all of my questions. Problem solved!!!!
Insurer: Trupanion
By: Susan
Coverage is great.
Coverage is great. Representatives are always helpful and kind.
Insurer: Trupanion
By: Lisa
Great customer service
Great customer service, but wait time is too long
Insurer: Trupanion
By: Kenneth
Great service
Great service and a great product.
Insurer: Trupanion
By: Cory
Very happy with Embrace
Great experience. Never had an issue with reimbursements. I had the insurance for over 7 years and unfortunately I had to use it a lot in the last 3. But without it, it would have been impossible to pay for the medical services. Mishi has cancer and thankfully there is treatment available. I would definitely recommend it : great coverage, quick processing time and very reasonable premiums. And their customer service is so nice.
Insurer: Embrace
By: Claudia
Best insurance
I am extremely happy with ASPCA pet insurance and recommend to anyone I know with pets. They are very responsive, coverage is great and if my dogs undergo surgery, they call a week later to see how they are doing.
Insurer: ASPCA
By: Niccol
Healthy Paws enabled us to give our Sammy the best care possible
Our two year old Goldendoodle, Sammy, was diagnosed with pythosis. He needed emergency surgery, biopsy and further treatment. Our vet bill was beyond our means had it not been for Healthy Paws insurance. I purchased the insurance when he was three months old, NEVER considering that it would have to be used in such horrific circumstances. Our Sammy is not out of the woods, but we are believing that with the help of our vet pand Healthy Paws, he will be with us for many more years. I have submitted numerous claims. Each submission was handled quicky by Healthy Paws and a reimbursement check was issued within a week! Amazing company. Without the insurance, we would have been forced to put our sweet Sammy down. Thankyouthankyouthankyou, Healthy Paws!
Insurer: Healthy Paws
By: Cara
Caring and compassionate support when your pet needs it
Healthy Paws has allowed us to provide high-quality medical care to our dog in a stress-free way! Any time we submit a claim, the Healthy Paws team consistently provides us with caring and compassionate service and support. The claim process is convenient, easy, and fast. I would highly recommend Healthy Paws to any pet parent!
Insurer: Healthy Paws
By: Erik