Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide is great!
Nationwide pet insurance is great. I have Had it for close to 3 years since adopting Bella. I have had a lot of claims for both wellness and sick claims, and have gotten a lot of money back. I have No issues with my claims- all of them within 3-4 weeks. No issues with customer service. I would Never adopt a pet without insurance again!
Insurer: Nationwide
By: Rebecca
Embrace is an awesome company.
The people at Embrace are extremely caring and very fair. The times I have had personal conversations with the staff have been ver, very professional.
Insurer: Embrace
By: Shirlane
Best pet insurance on the market
I love nationwide pet insurance. I have been using this insurance for 3 years now and I absolutely love it. Nationwide is one of the only pet insurance companies that covers routine vet visits as well as emergencies and illness. The claims process is extremely easy just take a picture of your receipt upload it to the app and you are done. Claims and coverage information is always available on the website, so checking on your claim status is also super easy. I love that they offer the vet helpline, it comes in very handy when my baby is acting a little off and I am not sure if a vet visit is needed. I definitely recommend nationwide pet insurance for anyone who has a pet. Vet bills can be expensive but with nationwide on your side you get 90% of the money back.
Insurer: Nationwide
By: Megan
Daisy's surgeries
I appreciated being able to e-mail my claims. That is a huge time saver. Our claims were handled timely and with ease.
Insurer: Nationwide
By: Caroline
Best Pet Insurance Experience
I love using Nationwide for Annie's pet insurance - it's so simple to submit a claim and you can easily view all documents online. Plus, everyone I've ever communicated with there has been nothing but pleasant and so helpful!
Insurer: Nationwide
By: Samantha
You made claim filing, processing and customer service a joy for me and my pup!
I have had this insurance for years and never had a claim. But when my dog torn her cruciate ligament, we had to use the insurance. Your company helped thru all of my qyestions, made claims filing and payemtn just a breeze. I have no recommendations to give you, everythign went vwey well and the claims was paid timely. The Custoemr Service agnet i spoke with was very kind and hoped Palin woudl get better - and she is, she feels and looks great. Thank you Nationwide...
Insurer: Nationwide
By: Marcia
Nationwide is great
Always polite and helpful on the phone
Insurer: Nationwide
By: Mauro
Fast and reliable and nice customer service.
I initially submitted my claim through the website but the attachment didn’t go through to Nationwide for some reason. So I called and they were very easy to work with and offered overall great customer service. I had to call a couple times for some follow up questions and each time I had really nice and patient people helping me out. Once I completed the claim process, it was super easy and fast.
Insurer: Nationwide
By: Vanessa
Excellent
I have always received excellent customer service for my Luna. If she could talk she would say she “wufs you”
Insurer: Nationwide
By: Michelle
Exceptionally Grateful!
The ease, reliability, clarity and promptness of Nationwide is second to none.
Insurer: Nationwide
By: Angela