Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Good insurance plan
I would recommend this insurance plan to other pet owners. The claim process is fairly simple and has been processed in 30 days or less.
Insurer: Nationwide
By: Emily
New to Figo and VERY impressed!
First time to purchase pet insurance. Thought we’d give it a try with our 3 month old yellow Lab. So far, very impressed with their customer service, email updates and reminders.
Insurer: Figo
By: Vanessa
Customer representatives lie.
Better options in market are available. Customer service representatives are trained to lie, everyone lies in different ways to confuse you. When time to payback claims.. 90% coverage is out of the window, because they are lying b******s.
Insurer: Trupanion
By: Rahul
Buying Nationwide pet insurance was absolutely one of the best decisions I have ever made.
Great company, great coverage and great service.
Insurer: Nationwide
By: Jay
Why would anyone not have pet insurance?
I have had a great experience with ASPCA pet insurance, I am so glad my pet is covered by them. They are quick with claims, a few clicks and a few days and a check arrives in the mail. They always pick up the phone promptly when I've called with any questions. They also covered the majority of my pets last emergency visit, which was sizeable. Overall, I couldn't be happier with ASPCA pet insurance and I'd recommend anyone with a pet to sign up.
Insurer: ASPCA
By: Ricky
It’s been awesome
It’s been great Thankyou for all your help I’m so happy I picked your company
Insurer: Nationwide
By: Robin
Thank you
Thank you for your fast and friendly service. D’Jango is amazing, we finished up his puppy shots and is good till he needs his boosters. He is one happy and healthy puppy.
Insurer: Nationwide
By: Shannon
Clear explanations
Very quick service - clear explanation
Insurer: Pets Best
By: William
I recommend this company
Pets Best has come through for me twice now in the 10 or so years I've had them for insurance on my lab. Each time the claims process was extremely simple. The first time I was paid in less than two weeks no questions asked. The second time took a little longer to process due to an incidental finding during surgery for a different problem, which confused the process a bit. I do wish they had called me to discuss but it ended up getting resolved shortly after a quick phone call to them. My claims were paid in full with very little trouble or "fighting" that most insurance companies put you through. I recommend this company to all my pet parent friends. Thank you for making difficult times a little bit easier.
Insurer: Pets Best
By: Jennifer
Excellent service and quick response
Dealing with a sick or an injured animal is very stressful. Pets Best excellent service and quick response gave me some help and happiness during that time. I am so very happy in my decision to get pet insurance.
Insurer: Pets Best
By: Linda