Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Everything was explained clearly.
Everything was explained clearly. She was very compassionate and took are of my request with professionalism.
Insurer: Trupanion
By: Lee
Pets Best has been supportive through the treatment process!
Our dog, Finley, was diagnosed with an unidentifiable lameness earlier this year. Pets Best has been with us on this journey to help Finley get better and feel well along the way. They have been wonderfully supportive throughout the treatment process. They have been quick to process our claims and, if there is a question, they get back to us within a day or 2. Finley is much happier and, therefore, so are we!!!
Insurer: Pets Best
By: Karen
Phenomenal experience with Pets Best.
I have had a great experience with the claims for my Bulldog. Unfortunately he has had significant medical claims and with the Pets Best benefits it has allowed me to get him well versus the alternative. He is only a puppy and I would not have been able to afford his care without the Pets Best policy. Thank you from the bottom of our hearts for helping to get this fur kid healthy. Submitting claims and reimbursement is quick and efficient. Everyone I have talked to is super helpful and very informed. Overall experience with Pets Best is phenomenal. Thank you again!
Insurer: Pets Best
By: Lisa
Process was very easy and quick.
Process was very easy and quick. Appreciate the great service from Pets Best and have referred many of my friends.
Insurer: Pets Best
By: Kim
Has been easy to use
Has been easy to use and when I did have to call in, service was fantastic
Insurer: Trupanion
By: Karen
Have already recommended
Have been a customer since we've had our doggy and happy with service and rationale of decisions. Have already recommended three other friends and family who are also now part of Trupanion .
Insurer: Trupanion
By: Melissa
I already have recommended Trupanion
I already have recommended Trupanion to friends, family, people in the veterinarian office . . . to anyone who will listen! Trupanion has excellent coverage and the claims experience is no-fuss. Thank you!!!
Insurer: Trupanion
By: Lisa
Never had any problems with claims.
Every time I send my claims for my 2 pets, I've never had any problem with my claims whatsoever. Sending a claim is so easy. Pets Best instantly send a confirmation of receipt. Claim is paid in a week, most of the time. I have been referring Pets Best to my friends and family. It's so nice to have this insurance for our little pets. Thank you, Pets Best!
Insurer: Pets Best
By: Amie
Completely satisfied with the claim process.
I was completely satisfied with the whole claim process. Communication was excellent; all I had to do was open an email! We made the right decision in choosing Pet's Best Insurance for our sweet, little pup! Thank you, Pet's Best!
Insurer: Pets Best
By: Stephen
No complaints with claim process.
My experience with the claim processing with Pets Best was very positive. It was an easy process to submit the claim and the turnaround time for completion was very short. There are no complaints with the overall process.
Insurer: Pets Best
By: Sherena