Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Aging Dachshund
Good claim service although it does take a bit long. Claims have been paid fairly I like the direct deposit of claim reimbursement. Very helpful,
Insurer: Nationwide
By: Charles
Great company
Love your customer service. Great company, very easy to file a claim.
Insurer: Nationwide
By: Emily
They are very quick and responsive! Submitting a claim is super easy too!
I've been very happy with Trupanion. She twisted her knee and needed TPLO surgery and they've been quick and responsive with reimbursing us for covered expenses. We're very glad we have this insurance!!
Insurer: Trupanion
By: Sunshine
good to be receiving reimbursements
Easy to have vet automatically submit claims and quick response and payment --
Insurer: Nationwide
By: Amie
Excellent service and easy to use with VetusVet app!
Ginger is my second dog covered by nationwide! The coverage gives me peace of mind while caring for my animals. The ease of use is awesome with the VetusVet app. I keep track of their health on the app and submitting claims takes a few short minutes!
Insurer: Nationwide
By: Jackie
Life Saver
My pup is just a little over a year and I rescued him from a family friend. He's a pit mix so he likes to chew up and destroy toys but one day he ate his rope toy and it got stuck in his intestines. It was a very scary time for me because I didn't understand why he was so sick. I rushed him to the hospital and they told me he needed surgery asap to remove everything that was stuck inside his tummy. Being a dog mom I threw my credit card at them and told them I didn't care the price I just wanted him to feel better. So they swiped away and the bill was way more expensive than I would've thought. Without thinking twice I didn't have anxiety because I knew Nationwide would take care of me. Nationwide took care of 90% of the cost and replied to my claim in a timely manner. Thanks to them my dogo and I can live life happy as ever because we know Nationwide will take care us.
Insurer: Nationwide
By: Sidney
Love Nationwide Pet Insurance and tell people about it all the time!!!
Tito is our 1st dog that we chose to do pet insurance with and we are so thrilled with this decision. Every process has been flawlessly performed. It starts with the claim, then the processing and finally the payment. I could not be happier! We will continue to tell people about this great insurance.
Insurer: Nationwide
By: Jill
Thorough no hassel, prompt claim service
thorough no hassel, prompt, claim service
Insurer: Nationwide
By: Patricia
Great response time and quick and easy payment.
Nationwide Pet has much better service and payment process than my human insurance company.
Insurer: Nationwide
By: Shari
Best Pet Insurance
While the Nationwide Whole Pet with Wellness insurance plan is not cheep, it is excellent. After paying my deductible it covers 90% of all of my costs. No questions asked. The plan covers all veterinary visits, medication and even preventative meds and supplements. I simply file online, which is simple, and receive a notification within a few days, that the reimbursement payment is ready to deposit directly into my checking account. It is truly a pleasure to use. I highly recommend this insurance.
Insurer: Nationwide
By: Glynis