Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent service
Excellent service and straightforward claim processing.
Insurer: Nationwide
By: Marielle
Great service
The Nationwide Pet Insurance is very helpful for our puppy, it's very easy to make the claim, I recommend this product.
Insurer: Nationwide
By: Miranda
Awesome
We have never filed a claim before and didn't know the process but it turned out to be really easy and the claim was paid in a very prompt manner. Thank you for helping us keep our furbaby healthy!
Insurer: Nationwide
By: Jason
great
Just the fact that you emailed asking how she was doing brought me to tears that you would be so concerned for such a large co. as yourself.
Insurer: Nationwide
By: eileen
Great service, this insurance company is fantastic!!!!
Roxie is doing fantastic after her surgery. I have had this insurance for a long time. It's very good, and has helped us a lot with claims we have submitted. When I call because I have questions, I get great assistance and the people are very friendly and knowledgeable. Great service!!
Insurer: Nationwide
By: Blas
The best pet insurance ever
Every claim is handled quickly and easily. Speaking with customer service Representative is always pladsnt and helpful. Wouldn't change a thing!
Insurer: Nationwide
By: Beverly
Very convenient when you are a little stressed
I appreciate the convenience and quick responses. The follow-up e-mails asking how my furry kid is; is very nice and considerate.
Insurer: Nationwide
By: Miracle
customer service is awesome - so courteous, care, and always making sure they helped in every way when i call
thank you for always being so helpful in assisting me with the claims
Insurer: Nationwide
By: Elizabeth
I've been very pleased with the service
This is the second time I've had to use my kitty's pet insurance and also the second time I've been very pleased with the service. I am always weary of filing a claim because of previous reviews I've read about people not getting their bills covered but both times Pets Best has went above expectations. The ease of filing the claim is quick and simple and they explanations on what is paid for/what isn't are easy to understand. Thanks Pets Best, hopefully I don't have to use you anytime soon but if I do, I hope it keeps going great.
Insurer: Pets Best
By: Georgina
I am so happy
I am so happy with how our Olive's claim was handled. It was so easy to upload the bill and payment information and check on the status through the app. I was happy to receive an email letting me know that they were working on our claim but it was taking longer than expected. Thank you for turning a very scary situation into one we did not have to worry about.
Insurer: Pets Best
By: Paige