Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Claims process keeps getting easier!
I've been a customer for 7 years and your process keeps getting easier. Nice job!
Insurer: Pets Best
By: Mark
Resolution was fine
I wasn't pleased at the beginning; however, the resolution was fine.
Insurer: Trupanion
By: Hope
Always have great service
Always have great service when It's needed, and It's really easy to submit claims. I've already recommended Trupanion to others
Insurer: Trupanion
By: John
Great costumer service.
Great costumer service
Insurer: Pets Best
By: Eric
Everything was great.
Everything was great except for the amount. I did not understand why the claim amount was lower than what I had thought it should be & no explanation of why there was a cap on that service.
Insurer: Pets Best
By: Taylor
Excellent response time.
The response time was excellent. Details provided on claim payment/non-payment was very thorough.
Insurer: Pets Best
By: Terry
Quick and easy claims experience.
This is my first time ever having pet insurance, so I was very happy to see the claim experience was easy and quick. Will recommend this Company to my friends.
Insurer: Pets Best
By: Mary