Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Amazing customer service & ease of claims is outstanding
ASPCA has been fantastic to work with. The ease of submitting claims (especially online) is wonderful, and the speed in which the money is back in my account is typically within only a few days. I highly recommend them and am so glad I am using them with Marley!
Insurer: ASPCA
By: jill
Easy peasy
Nationwide has great. Claims are easy to File and I am reimbursed in a timely fashion
Insurer: Nationwide
By: Jennifer
Efficient
Nationwide made the claim process easy and were very responsive. I also enjoy receiving the Pet newsletters which contains some good info for pet owners. I’ve recommended my family and friends who have pets to consider switching to Nationwide. Great customer service.
Insurer: Nationwide
By: Erica
Great claim coverage
I’ve been with them since 2005, when they one of only a couple of choices. Researcher other companies recently for new puppy, and sticking with them. They have easy to understand comprehensive coverage for almost every expense. And they provide a consistent list of all conditions and amounts covered. Premiums have paid for themselves every year. Great customer service, knowledge of your pet, and no disputed claims.
Insurer: Nationwide
By: Chris
Fantastic! Ease of filing claim and time of response is great!
Very easy to file claims and the turn around is great. I will definitely recommend to others.
Insurer: Nationwide
By: David
Nationwide Pet Insurance is GREAT!
Nationwide is wonderful to work with! Their personnel are very knowledgeable and helpful!
Insurer: Nationwide
By: B.
Nationwide is a Lifesaver
Without Nationwide coverage, I don’t know how I could have afforded Cali’s emergency medical expenses. Your coverage put my mind at ease so I could focus on Cali’s recovery. I’ve recommended Nationwide coverage to every dog owner I know. Thank you very much.
Insurer: Nationwide
By: Lisa
Great Experience
Easy claims process, incredibly quick reimbursement and clear communication when there's an issue.
Insurer: Nationwide
By: Katherine
caring service and transparent coverage
In a worsening situation after vet hours I contacted the care line- my questions and fears were promptly answered and we ended up at the emergency vet. I felt more confident (not like I was overeacting) by having their opinion, and was very pleased to find out by acting promptly we saved Benny from what would have most likely been a worse fate! The Care line gave me confidence. The bill was covered without any squabbles- black and white on the coverage- after deductible covered 90% of costs. Very satisfied! And I have a healthy kitty again.
Insurer: Nationwide
By: April