Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
Great customer service
Great customer service and quick payments. Direct payments to vet as well.
Insurer: Trupanion
By: Tracey
Professional and very personable
Angela earned a 10 because she answered my questions and was efficient, professional and very personable!!
Insurer: Trupanion
By: Marsha
Extremely pleasant and helpful
Beth was extremely pleasant and helpful. It's always a pleasure talking to Trupanion's representatives.
Insurer: Trupanion
By: Berni
Claims are processed fast
Claims are processed fast and customer service is friendly and helpful
Insurer: Trupanion
By: Carol
Every time I call with a question
Every time I call with a question everyone is so nice to me. Great customer service. They really care about my pet!
Insurer: Trupanion
By: Grace
Excellent customer service
Excellent customer service … knowledgeable, pleasant and informative
Insurer: Trupanion
By: Nick
I was so impressed
I was so impressed with the entire Trupanion experience! Very easy to submit a claim and quick processing. Exactly what I want and need when your fur baby is needing medical attention.
Insurer: Trupanion
By: Kristine
Their service is outstanding
I've had 6 yrs. with Trupanion and Trupanion's service has been outstanding. I always recommend Trupanionr company to people who have dogs...Thank you for the great service and support!!!
Insurer: Trupanion
By: Maria
Extremely informative
Jacob was extremely informative on the phone and even asked me to give my dog an extra hug and kiss from him and he hopes she feels better.
Insurer: Trupanion
By: Tara
Awesome Customer Service!
Our 8-1/2 year old Australian Shepherd, Cricket, required major knee surgery due to severed cruciate ligaments which occured (we think) over time. She was a frisbee star and a big fan of the game! Our vet recommended a TPLO - Tibial Plateau Leveling Osteotomy. The surgery was $5000 and the after care includes 8 weeks of Adequan shots for arthritis plus physical therapy which is ongoing. There have been 12 claims so far, and Healthy Paws has paid every claim without a question. The only exclusions are fees entitled "office visits," but that exclusion was clearly stated when we purchased the policy. Cricket is currently undergoing hydro therapy, laser therapy and Bemer therapy which emits electromagnetic pulses at the injury site to stimulate blood flow and accelerate healing. Healthy Paws is covering these visits as well. This coverage is far superior to my own personal health insurance which denies every claim, even those covered by the policy, requiring phone calls and appeals for re-review. I can't say enough good things about this company. In addition, their mobile site allows the customer to take a photo of the vet bill and upload to the site. THAT IS IT! So simple. And lastly, every employee we have spoken with is supremely polite and always asks how Cricket is doing! Truly amazing!! Thank you Healthy Paws!!!
Insurer: Healthy Paws
By: Lucy