Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Best pet insurance in the industry
Always helpful and quick on settling my claims. I wouldn't go anywhere else for the protection of my pup
Insurer: Healthy Paws
By: David
Great
Really appreciated the quickness of processing the claim.
Insurer: Nationwide
By: Patricia
Outstanding company
Always great service. Coverage is great.
Insurer: Nationwide
By: Dana
Holly is better and we appreciate the timely response.
It has taken several months to clear up Holly’s infection. Finally we are having success. I appreciate the quick response.
Insurer: Nationwide
By: Shirley
Pet insurers who truly care about the well being of our pets
I'm really pleased when Nationwide follows up on pet visits to the vet. It shows they care and it demonstrates professionalism.
Insurer: Nationwide
By: Sheila
So thankful for nationwide!
Nationwide pet insurance is a life saver. I would never be able to afford having a dog (more like family member) if it wasn’t for there insurance. Also every customer arrive rep I spoken with has been so down to earth, friendly and sound like they truly care about my experience with them. They are also quick and efficient on the phone. Also the online claims app is super easy and convenient.
Insurer: Nationwide
By: Leah
The best pet insurance.!!
I have pet insurance with healthy paws since my dog only 2 years till 6 years now. They always send check back so quick for surgery and other health problem.Its reallly help me to save a lot of money when my dog is in the hospital.Customer service is very professionl and super nice.I highly reccomend!!!
Insurer: Healthy Paws
By: Monte
Nationwide takes away my worries about high vet bills.
When I have to file a claim the mobility and ease of use Nationwide offers makes it super easy and stress free. I have had nothing but great service and appreciate knowing Nationwide has my back.
Insurer: Nationwide
By: Joni
There turnaround on paying there claims suck
I have a 11 month of shih tzu that couldnt possibly have that many pre existing conditions but yet he is treated like he has years of them, getting medical records for him not once but every single time He is not old enough to have that many of them These are claims for being sick, or tick bites. They just seem to question every little thing like how is getting sicki is a pre existing condition, he ill probably get sick again in his life time. Really! They take extremely long time to get there claims done.
Insurer: Pets Best
By: Christy