Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Always fast to respond
Thanks for your always quick response to claims. It makes getting our babies the care they need so much easier.
Insurer: Nationwide
By: Sheri
Beware of Nationwide Pet Insurance - they search for reasons to deny your claim
Beware of Nationwide - they seem to have an entire team of lawyers and vets on their staff whose only job is to find a reason to “deny” your claim. For example, my 5 y/o female Siberian Husky weighs 44 lbs(average weight for female Siberian Husky is 35-50lbs). Our vet “recommended” she loose 4-5lbs to get her down to a “lean weight”. Since our vet recommended she loose 4-5lbs, Nationwide categorized her as “obese” while reviewing my claim for a torn knee meniscus surgery and denied the claim. I asked Nationwide to explain the definition of obese(because our vet had NEVER used that term while assessing our dog). Nationwide said their term obese applies to any pet that is above the vet’s recommended weight. I found that to be astounding and asked the representative if a 100lb dog was 1/2 lb over the vet’s recommended weight - would that dog be obese under Nationwide’s insurance claim definition? Her answer was “yes”. So there you have it, if your pet is 1 ounce over the vets recommended weight you can expect to have any and all claims denied that “could be caused by or a result of obesity”. What issues can arise from obesity in order to deny a claim? Let your imagination run wild.. Tony Valenti New Orleans, La
Insurer: Nationwide
By: Tony
We sleep at night knowing our dear Finn has your protection.
We are very pleased with your service.
Insurer: Nationwide
By: Patricia
Easy claim process
This was my first claim and the process was easy. Had to call once because I received a correspondence I was confused about. Received the necessary assistance.
Insurer: Nationwide
By: Mike
Healthy Paws means peace of mind.
My bóxer, Zip, has had two surgeries in her short life. Healthy Paws not only reimbursed me quickly but called to check on Zip and me. My own insurance doesn’t do that. Always friendly, always helpful. I’ll be a Healthy Paws person furever!
Insurer: Healthy Paws
By: Pamela
Great coverage, great service
Great coverage and great customer service! Claims are usually processed in 2 weeks. Only wish i could afford it on all my pets.
Insurer: Nationwide
By: Vanessa
This Pet Insurance is the Best!!!
I was previously paying for pet insurance for my two dogs with a different company and although my premiums were similar to Nationwide, I never made a claim since my deductible and co-payments were so high. Nationwide is so reasonable and their benefits are amazing! Their customer service and follow-up is so helpful, and they reimburse claims quickly. I will never go without pet insurance again, and it will always be with Nationwide.
Insurer: Nationwide
By: Joanna
You can't count on Embrace to get problems solved
Love Embrace people, so caring, gets to the bottom of everything to get your claim processed, as our vet claims our confusing to me and Embrace
Insurer: Embrace
By: Nancy
Very happy with insurance. The 1st few claims took longer to process but recent ones have been posted in a timely manner.
Customer service has always answered and explained processes/questions.
Insurer: Nationwide
By: Marc
Quick and easy claim process!
So easy to submit a claim. Great customer service!
Insurer: Nationwide
By: Kristin