Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Excellent customer service
I had a few questions about submitting a claim and the rep answering my call/questions was responsive, knowledgeable and vert pleasant.. easy to deal with
Insurer: Trupanion
By: Polly
Difficult to deal with
I have found you very difficult to deal with. Casper had surgery in August which you have yet to reimburse for along with followup visits. You asked for more information which was sent and you still have not responded. When I tried to insure my other dog last year and unbeknownst to me she had bone cancer, you accused me of a pre-existing condition. There was no prior vet visits for this condition even after I sent you all the files. My other dog is now insured with Trupanion who are much easier to deal with. You can be sure that if I get another dog, Nationwide will not be the insurance company I will go to.
Insurer: Nationwide
By: Evelyn
Nationwide is very responsive in the processing of their claims
Nationwide is a pleasure to deal with. Their customer service is excellent and they are very efficient in the processing of claims. I have already recommended them to a friend who has signed up with them.
Insurer: Nationwide
By: Sheldon
If your going to buy pet insurance make sure it’s Nationwide.
By far this is the best pet insurance company you can buy. Easy claim forms, friendly courteous staff, quick payment deposited into your account and able to upgrade your pet’s policy as needed. .
Insurer: Nationwide
By: Marshall
Quick response to insurance coverage estimate
On 10/8/2018 our 7-year old Sheltie, Bailey, was diagnosed with a ruptured CCL and torn meniscus in her left back leg. The doctor recommended surgery and the surgeon agreed; surgery was scheduled for 10/29/2018. On 10/11/2018 I contacted the surgeon and asked if it would be possible to move up the surgery date due to the apparent pain Bailey was in. He agreed to move it to 10/22/2018. I contacted ASPCA pet insurance on 10/15/2018 and asked if we could receive an estimate of coverage based on the information I had at that time and let them know the surgery was scheduled for 10/22. They were very helpful and asked me to forward Bailey's medical information to them. I sent the information but did not hear back confirming receipt of the information. I contacted them again 10/17/2018 and confirmed the information had not been received. Jennifer at ASPCA insurance was very helpful and suggested I email the information directly to her to make sure it was received which I did. Unfortunately the information I sent was not what was needed so Jennifer's supervisor personally called both veterinarian's clinics we use to secure the needed information. Due the this outstanding service we were able to receive an estimate of coverage on 10/19, the Friday before the surgery on Monday. Due to this outstanding customer service by Jennifer and her supervisor, we were able to have peace of mind that at least a good portion of the expense of the surgery probably would be covered, subject to receipt of the final invoice from the surgeon and veterinarian. We really appreciate their going the extra steps to assist and their caring attitudes throughout this process.
Insurer: ASPCA
By: Dave
Thank you for checking on Birdee!
Easy process I dealing with claims submission and payment. Your kind note checking on birdee was very thoughtful and much appreciated!
Insurer: Nationwide
By: Kathey
Nationwide is hands down the best pet insurance out there!
From the amazing "Wellness" coverage (which most DONT offer but it's amazing!) or an Accident/Illness, like the recent visit to the hospital, Nationwide has been the best decision I made when I got my pup. Thank you for making the claims process SO easy and fast with online submissions and electronic payment. It's always stressful when something bad happens, but it was such peace of mind knowing I would be covered for whatever he needed with Nationwide, and without any added stress. Everyone should have pet insurance, and I'd gladly recommend Nationwide to anyone who is looking! THANK YOU!
Insurer: Nationwide
By: Joanna
Nationwide is hands down the best pet insurance out there!
From the amazing "Wellness" coverage (which most DONT offer but it's amazing!) or an Accident/Illness, like the recent visit to the hospital, Nationwide has been the best decision I made when I got my pup. Thank you for making the claims process SO easy and fast with online submissions and electronic payment. It's always stressful when something bad happens, but it was such peace of mind knowing I would be covered for whatever he needed with Nationwide, and without any added stress. Everyone should have pet insurance, and I'd gladly recommend Nationwide to anyone who is looking! THANK YOU!
Insurer: Nationwide
By: Joanna
Quick turn around and easy followup
My dog began limping after chasing squirrels, and knew it was serious when he began wailing when we tried to pick him up. Upon our visit to the vet, we found out our pup has torn his ACL ligament. We opted for an Xray, medication and some initial injections to help with ligament damage. Shortly after, we submitted a claim and received a quick turn around from Pets Best. I'm glad we opted for a service that prioritized customer experience.
Insurer: Pets Best
By: Roger
Great Insurance plan with excellent customer service and reimbursements
I love the flexibility of this plan. You can patronize any vet or medicine supplier. Coverage is very good for the money, and reimbursements are quick. The app is really easy to use. Any time I have had a customer inquiry, their service has been great! Highly recommend!
Insurer: Figo
By: Mark