Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Best Pet Insurance company ever, friendly helpful staff, keep you updated and send rebate checks on time all the time
Best Pet Insurance company ever, friendly helpful staff, keep you updated and send rebate checks on time all the time. I have spoken to very friendly polite staff when setting up my service, never had to contact them with any problems. Definitely Top grade company!!! Highly recommend!!!
Insurer: Nationwide
By: Kris
Glad to have insurance
We were so glad we had pet insurance when our dog tore two ACL ligaments in 8 months. The claim process is so easy and payments can be direct deposited within a day or two.
Insurer: Nationwide
By: Andrea
Timely and fair health insurance for my Newfoundland
Easy to fill claim form and quick response on my latest claims; hence, customer service and ease of claim are rated highest at "10". Overall claim rating is "9" due to amount deducted from the amount paid.
Insurer: ASPCA
By: Alex
Satisfied customer
I am very pleased with Nationwide. Would recommend people to use this insurance for your pet. Have been happy with the service I have received. Thank you Nationwide.
Insurer: Nationwide
By: Michele
Not impressed
Not worth the headache. I’ve had to explain 3 times now on our claim that we’ve provided all records we have on our puppy and all records from his emergency visit and they keep asking for the same information. I physically went and picked up these records and provided them. My vet also stated they needed a fax from Figo with the requested info and never got one. I’d say look elsewhere and save yourself the trouble.
Insurer: Figo
By: Catrin
Great Transaction & Follow Up
The experience with Nationwide has been great. We have two pets and have experienced flawless transactions whenever necessary. The claim review process is prompt and clear to understand. Customer service and follow up has been fantastic.
Insurer: Nationwide
By: Ryan
Thoughtful Care
Overall, we appreciate Nationwide's rep's helpfulness and care expressed for our dog's treatment.
Insurer: Nationwide
By: CHARLES
Great experience so far with Pet Insurance
I've had a really good experience with my pet insurance so far. I've called a couple of times with questions on my policy and the support team is very friendly and helpful. The reimbursements for claims have been an easy process and have come quickly after the claim has been submitted.
Insurer: Nationwide
By: Cassandra
Very Pleased with Service
Was hoping to never have to use my pet insurance for anything other than preventive exams but unfortunately, I got tossed a curve. Lexi successfully got through surgery and is healing! I am grateful for this insurance. It has made caring for Lexi much less stressful. The ease to submitting claims and the quick turnaround times on claim payment has been wonderful. Glad to have Nationwide!
Insurer: Nationwide
By: Sonja
Very impressed very helpful
My company offered this insurance and I love it I would definitely recommend very easy to use and they are on top of all my claims
Insurer: Nationwide
By: Elizabeth