Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Thank you Trupanion
It is easy to make a claim and the response was in a timely manner. Thank you Trupanion
Insurer: Trupanion
By: Nancy
Great customer service
Efficient; great customer support; fair and reliable claims review.
Insurer: Trupanion
By: Barbara
Thank you Trupanion
I signed up using a Vet certificate and a week later our dog got pneumonia. We absolutely did not have the money the animal hospital required for treatment. The word literally is overused these days, but Trupanion literally saved our dog s life. Thank you!
Insurer: Trupanion
By: Brett
Best Pet Insurance - Go Nationwide!
Nationwide's pet insurance service, turnaround time of claims submitted, and their caring for your pet is outstanding! Thank you
Insurer: Nationwide
By: Melitta
Amazing service and coverage!
I was unsure about purchasing insurance for my dogs, but I am so glad I did. My dog suffered 2 torn ACLs within 6 months. Healthy Paws covered the TPLO surgery and 12 weeks of rehab going above and beyond my expectations. I received a follow up call and email from HP checking in on my dog after surgery - AMAZING!
Insurer: Healthy Paws
By: MJ
Great insurance - easy, compassionate, efficient, great coverage
Embrace covered all of our claims with no questions. They provided a form with all of my pet's info on it, that I then provided to my vet. They were fast and efficient in providing reimbursement. They were responsive when I had specific questions about coverage and extremely compassionate when our beloved pet died due to cancer. The coverage was well worth the money and enabled me to make decisions regarding care based on my pets wellbeing without having to think about the expense. In the end it provided a savings.
Insurer: Embrace
By: Sylvia
Not just pet insurance - divorce insurance also
My 8 year old girl, Niki, recently needed TPLO surgery for a ruptured CCL. My fear before Healthy Paws was something like this would happen and I would be all for the surgery, while my husband was telling me it was too expensive. With Healthy Paws this was never a conversation, we only had to make a decision on what type of surgery she would have, not whether we could afford the surgery. Many fights were avoided and my Niki is on her way to recovery. Healthy Paws processed my claim quickly and cleanly and even sent inquiries on Niki's progress, making me feel like they really care about my dog and my family. I highly recommend this company!
Insurer: Healthy Paws
By: Kristy
thanks for your quick support and response
the insurance was supportive and responsive at the time of the claim, without problems they covered 90% of the expensive hospital bill of my dog which was over 3k
Insurer: Nationwide
By: john
I have the support to give my pet the care he deserves.
Great service, easy to use, delivers as promised
Insurer: Nationwide
By: Molly
Love having insurance on both of our Golden Retrievers but wish the reimbursement period was shorter.
We don't know what we would have done without the reimbursement we received when Einstein, our 18 month old Golden Retriever, ate something that could have caused serious harm to him. Knowing that we would receive reimbursement made the stressful situation much less stressful. The only thing I would wish for is quicker reimbursement. We had to wait a full 30 days for reimbursement. I had provided all necessary documentation and since no one contacted us for more information what I provided was sufficient. It was unfortunate that it took so long to get our funds back.
Insurer: Nationwide
By: Laura