Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great service and follow through
The customer service is always so helpful explaining my benefits and options. Very easy to file a claim online and quick turnarounds.
Insurer: ASPCA
By: Nazgol
Best decision I made for my baby girl.
I am completely satisfied with the process and the customer service calls I received to check in on Remi.
Insurer: ASPCA
By: Maureen
Awesome Service
Nationwide and its representatives have been nothing but great! Anytime I have an issue, they resolve it within minutes. I'm the type of person that hates calling anywhere to get something done but when it's to Nationwide I have no issues because they are so helpful and friendly.
Insurer: Nationwide
By: Guadalupe
Trupanion is one of the best things that came into our lives for us and our furry family!
Trupanion has been with us for many years and its a good feeling to know they are there and extremely helpful in all situations . When our older guy was sick a few time between our Vets and Trupanion he is here today healthy and playful. Thank you Trupanion from all our dogs and Us for making rough times easier. I highly recommend Trupanion.
Insurer: Trupanion
By: Susan
They’re Pawsome!
Awesome company! Love how easy the claims process is and they pay quickly. They follow up with us on how our dog is doing after some medical procedures. Love healthy Paws! Highly recommend!
Insurer: Healthy Paws
By: Janet
Better
Had a few problems we resolved the issues. Thank you
Insurer: Nationwide
By: Sandy
Timely
Nationwide made it easy to file my claims and were really great at keeping me updated on my claims online. Also customer service online was great at helping me figure it if my policy was going to possibly cover my claims or not.
Insurer: Nationwide
By: Kathy
Very good and reliable pet Insurance.
Nationwide is a very reliable pet Insurance. They have great customer service. I know I can count on them.
Insurer: Nationwide
By: Nancy
Very happy
Teddy unfortunately tore his ccl and we had to get surgery about 2 days after we brought our daughter home from the hospital. Though it took nationwide over 30 days to determine if it was pre existing they paid for the portion! We were so relieved to have nationwide on our side.
Insurer: Nationwide
By: Jamie
Difficult to know what is and isn’t covered
I have some peace of mind knowing that part of a medical emergency may be covered but it is always a surprise when the EOB comes to see what was and what wasn’t covered. It also takes about 30 days for a claim to go through. It’d be nice to get some indication around 15 days on status of the claim. Is it still in process? Waiting for approval?
Insurer: Nationwide
By: Andrea