Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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I am happy I have Nationwide as my doggies insurance carrier.
Outstanding work the entire team is doing.
Insurer: Nationwide
By: Barbara
Trupanion is the best thing you can do for your family member, dog/cat, and you will be put at ease instantly!
Everyone at Trupanion is caring, a good listener, and very helpful in assisting with details about your pet's health and health costs.
Insurer: Trupanion
By: Jodi
$40,000.00 saved with Life saving policy
Our beloved doberman Justice developed idiopathic epilepsy at age 3 years, 6 months. His condition has progressively worsened, requiring many expensive diagnostic studies. His medication bill alone is in excess of $10,000.00 annually. His epilepsy is now manageable, and now Justice lives a happy active life with very little disruption from the excessive seizures he was experiencing. Justice's treatment has cost over $50,000.00 so far. We would not have been able to afford to keep Justice alive were it not for the Trupanion pet health insurance policy. The premium cost around $1500.00 per year. The claims are always processed and paid promptly without any delay or problem.
Insurer: Trupanion Canada
By: janet
Getting way way too expensive.
For a couple of years this company had fair rates for the policy. Now this year they are raising me rate by almost 1/3 or about 33%. That is unheard of in this industry. I found a better policy for far less money with excellent reviews from neighbors. So I am canceling our policy. I called the company and the customer service I talked to did not seem to care wether I changed or not. Terrible customer service.
Insurer: Pets Best
By: Gary
Takes too long to be reimbursed.
Communication was really good but i felt the time in which you get a payment is way too long especially if we are sending the invoice and it is a straight cut claim nothing complicated.
Insurer: Nationwide
By: vivian
We truly feel "embraced"
Switching to Embrace Pet Insurance has proved to be the best insurance decision I ever made for my dog. I've tried others but none compare. Embrace delivers courteous, expedient service and a wide range of coverage options.
Insurer: Embrace
By: Bridget
Responsible pet ownership means HAVING TRUPANION!!
Trupanion gives us something that nothing and no one else can give us for our dogs and they’ve been doing it since our pups were 6 months old.; it is piece of mind. To tell you a little bit about our babies, we have two pups and they are both 7 years old. We’ve had TP insurance for them since they were 6 months old. Trupanion has helped us fight cancer twice. It helped diagnose and manage severe allergies and all that comes with that (testing and meds). It paid for THREE specialist visits when a B-12 deficiency caused serious bowel complications including vomiting blood. It paid for one amazing heart specialist, an EKG, Echo Cardiomgram, ultra sound and x-rays for our pup to find and diagnose a heart problem. It fixed a fractured and split tail due to a “door” incident as well as a torn off ear due to a doggy daycare “incident.” It’s paid for countless bee stings on the nose and face, the “guess what they ate” game, and hyper-extended legs from playtime gone wrong. From Giardia to Kennal Cough and everything in between, Trupanion has ALWAYS been there... helping and taking care of them...like a third parent!!!! Our dogs play hard, live hard, and love hard so they need an insurance company that is up to the task of caring for them. TP does this and makes it look easy! With everything that happens with our pups we have to ask our vets A LOT of questions when they end up there but there is ONE question that we NEVER, EVER have to ask and that is; “how much will this cost?” We don’t ever have to worry about that because we KNOW that Trupanion has our backs! I thank God for this company every time my babies are sick or hurt and if TP were a religion, I would seriously consider worshipping it!!! Keep it up y’all!!! And thank you for loving my babies as much as we do!!! Mary Beth and Bruce
Insurer: Trupanion
By: Mary
Great Choice!
Making the choice to go with Nationwide Pet Insurance was one of the best decisions I've made. The entire process is easy from start to finish. I'm very pleased.
Insurer: Nationwide
By: Danielle
Excellent Insurance Provider
Words can’t express how grateful I feel for the help with vet bills I’ve received from Nationwide. I have multiple pets insured. Honestly it has brought me to tears on several occasions. Thank you so much, I will forever be a member of this amazing company!
Insurer: Nationwide
By: Gina
Absolutely amazing!!
Super easy to file claims. I have never had any issue with reiumrsement or something not being covered (that I wasn’t already aware of). Associates are helpful if you have questions and claims are processed in timely manner.
Insurer: Nationwide
By: Lisa