Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Claims process was a breeze
I cannot begin to say how satisfied I was and thankful that I have had this insurance since they were puppies. It certainly paid off. My boy Kodi tore his ACL and meniscus. Surgery that cost about $4500 only ended up paying my copay and deductible. Claim process was a breeze. Thank you Pets Best!
Insurer: Pets Best
By: Jacqueline
I recommend Pets Best to everyone
i rec commend pets best to all my friends. i think you have phenomenal customer service. I wish the annual fee did not increase so much each year. I wish we could adjust the coverage the policy without creating a new policy.
Insurer: Pets Best
By: Robin
Smooth to file claims
The claims process was very easy and smooth and I got a response in less than 48 hours! Anything that was not covered was fully explained and the math behind the reimbursement was very easy to follow.
Insurer: Pets Best
By: Mark
Pets Best provides great service
I have been a Pets Best customer before. This claim was for a new pet, and was processed exactly as I expected. The contract clearly explains the process and deductable. I have been very satisfied with Pets Best in the past, and I am happy to see that you continue to provide great service.
Insurer: Pets Best
By: Wendy
So glad we had PetsBest!
So glad we had PetsBest! My pride and joy decided to be naughty and had to have major surgery to take 5 socks out of his belly. No one ever wants to see their pet in pain or in discomfort, but it was so reassuring to know that Murray would be "covered". I was less stressed about the bills and that let me focus all my attention on his recovery. Thank you for making it so easy and being so responsive.
Insurer: Pets Best
By: Carol
I would recommend Trupanion
I would recommend Trupanion to a friend. I was confused about whether to use the claim form with sections A and B or the streamlined version. This was my first claim and I had to figure most the process. Once I did it was easy to file Kira s claim. When I needed to speak to a representative that went well also. The time from filing to getting our check was less than I expected. Overall I am very pleased with Trupanion's service.
Insurer: Trupanion
By: Mary
excellent service
excellent service and never a problem with claims etc. in 12 years
Insurer: Trupanion
By: Mary
Excellent service.
Excellent service. Claims processing time is exceptional. Customer service is exceptional. We recommend Trupanion frequently.
Insurer: Trupanion
By: Melissa