Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
I love Nationwide pet insurance.
Great customer service; fast and efficient.
Insurer: Nationwide
By: Maureen
Cat Cancer at 15 years
My beloved cat of 15 years. Two vets, blood tests etc. Animal cancer clinic for a complete work up. Pet's Best paid all the bills without question. I loved my cat of 15 years and because of Pets Best I was able to have all the tests done at the animal cancer clinic, in addition to seeing 2 vets. I can't imagine how I would have felt if I had her euthanized without having everything possibly done to be sure she could not be cured. I now have my dog insured because of the way Pet's Best took care of me.
Insurer: Pets Best
By: Bruce
More than just pet insurance
I’ve not been a customer for very long and we’ve already had a major injury. Our pit bull puppy tore both cruciate ligaments and needed a very expensive procedure. All of our paperwork was submitted and we were reimbursed within a few days. They’ve even emailed me numerous times asking how she is recovering. This is more than a company, they genuinely care about animals and want to help as much as possible. I can not recommend them enough. Excellent customer service, painless claims, professionalism, and caring employees. Our girl is going to be able to have a better quality of life because of Healthy Paws.
Insurer: Healthy Paws
By: Katharine
Trupanion is a life saver
I can't say enough good things....Trupanion has been there for my little guy...no muss no fuss...just reviewed medical records...payment to me in less than a week after I faxed them a copy of the Vet bill.....and they always thank me for taking care of my fur babys health....I have had them for 3 years and also have my cat insured with them...I feel secure knowing if anything happens, god forbid, Trupanion is there to enable me to provide the care that will be needed. I tell everyone about my experience and I recommend them to everyone who has a beloved pet.
Insurer: Trupanion
By: Susan
TG for Nationwide!
The staff at Nationwide are caring professional people. Always sounding happy and you can tell that they like their jobs! I have not had to call very often as my claims have been handled so efficiently and I have had many claims on my major medical policy as my dog has major health issues. I have had this policy for many years and I always recommend Nationwide to everyone I know who has an animal.
Insurer: Nationwide
By: Barbara
Claims process was a breeze
I cannot begin to say how satisfied I was and thankful that I have had this insurance since they were puppies. It certainly paid off. My boy Kodi tore his ACL and meniscus. Surgery that cost about $4500 only ended up paying my copay and deductible. Claim process was a breeze. Thank you Pets Best!
Insurer: Pets Best
By: Jacqueline
I recommend Pets Best to everyone
i rec commend pets best to all my friends. i think you have phenomenal customer service. I wish the annual fee did not increase so much each year. I wish we could adjust the coverage the policy without creating a new policy.
Insurer: Pets Best
By: Robin
Smooth to file claims
The claims process was very easy and smooth and I got a response in less than 48 hours! Anything that was not covered was fully explained and the math behind the reimbursement was very easy to follow.
Insurer: Pets Best
By: Mark
Pets Best provides great service
I have been a Pets Best customer before. This claim was for a new pet, and was processed exactly as I expected. The contract clearly explains the process and deductable. I have been very satisfied with Pets Best in the past, and I am happy to see that you continue to provide great service.
Insurer: Pets Best
By: Wendy
So glad we had PetsBest!
So glad we had PetsBest! My pride and joy decided to be naughty and had to have major surgery to take 5 socks out of his belly. No one ever wants to see their pet in pain or in discomfort, but it was so reassuring to know that Murray would be "covered". I was less stressed about the bills and that let me focus all my attention on his recovery. Thank you for making it so easy and being so responsive.
Insurer: Pets Best
By: Carol