Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Excellent customer service
Excellent customer service and very helpful during the claims process
Insurer: Trupanion
By: Carol
Kindness and understanding
I have nothing but kindness and understanding from Trupanion no matter what the reason I called for.
Insurer: Trupanion
By: Ann
Pets Best is A+
Pets Best is an outstanding insurance company. They provide wonderful service and are truly dedicated to helping pet parents afford quality veterinary attention for their beloved furry family members. Pets Best is A+ in my book, and I recommend them to anyone with a pet.
Insurer: Pets Best
By: Elena
PetsBest is excellent
PetsBest is an excellent company. I've always been paid in a timely manner. When I call regarding my claims the customer service people are ALWAYS courteous, and helpful...No recording message with menus !!! a real person. Thank you PetsBest.
Insurer: Pets Best
By: Thomas
Quick response to my claims
My Chloe went to the Vet for an annual exam plus had other issues to resolve. I submitted it the claim and received a response within a couple of days. Thank you for the quick response to my claim.
Insurer: Pets Best
By: Barbara
I've been pleased
I've been pleased so far with the service.
Insurer: Trupanion
By: Becky
Client-service oriented
Always found Trupanion to be client-service oriented.
Insurer: Trupanion
By: Ritu
Always great customer service
Always great customer service with Trupanion
Insurer: Trupanion
By: Sheila
Good product
It is a good product but I expect that as I'm paying for it however my experience with Jordan is the reason I even filled this out. He was awesome. Friendly, informative, and so very easy to chat with. Good hiring with that one :)
Insurer: Trupanion
By: Nicolle