Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Should not do without!
Have used the ASPCA with 4 pets since 2001 and it is GREAT!
Insurer: ASPCA
By: Steve
Wonderful
I feel better having insurance for Tramp. The people at VIP are very friendly and professional. This company is a great. Thank you for caring for Tramp
Insurer: Nationwide
By: Bobbie
Very easy to submit claims
Very good service
Insurer: Nationwide
By: Michael
Quick, Easy & Dependable
I have been very happy with Nationwide! Our pup has been to the vet many times in our short year having him and the claims have been turned around quickly! The text message service has made it simple and FAST! We know he is in good hands and that we can get him checked out without worrying we can't afford the trip.
Insurer: Nationwide
By: Laura
Thank you
Good service, I just wish the process was shorter instead of three weeks every time. Once review is complete the payment is issued quickly. It would be nice to talk to whoever reviews it.
Insurer: Nationwide
By: Keely
Wonderful service
The service was outstanding!
Insurer: Nationwide
By: Barbara
Appreciate the emails after claim is sent from vet & the prompt payment
Love the communication via email. You always keep me posted w/a status of the claim. Payment is prompt & was most helpful when Finn was attacked at the dog park a few years ago. I've recommended Nationwide to several friends.
Insurer: Nationwide
By: Jean-Marie
HealthyPaws set an entirely new bar for me when I think about what customer service should be like.
I made a joke the other day about wanting to quit my job and go work at HealthyPaws because my experience with them has been unlike anything I've had with any other company before. Let me tell you about my dog, Maddie. She's only a bit over a year old and she's the happiest, most loving, silly dog I've ever known. She was fully vaccinated; never even a single day late for a shot or a booster. She spoiled rotten and I take every step possible to make sure she is healthy and being taken care of. I noticed she wasn't feeling well so ended up at our regular vet 3 days in a row doing X-rays, ultrasounds and ultimately just getting meds to treat what we suspected to be just a bad upset tummy and bout of diarrhea and nausea. Unfortunately the 4th day she was rushed to the doctor, unresponsive and covered in blood and drool from throwing up all night. After who knows how many tests, my doctor figured out that she had Parvo. Parvo? Yep. My fully vaccinated dog apparently had the worst luck in the world and would spend the next 7 days in puppy ICU/Isolation fighting for her little life, all while I was sitting at home feeling like I'd gotten hit by a train myself. The VCA is expensive; the waiting times are insane; it feels busier than busy every time I'm in there, but when my dog was dying I had the unfortunate pleasure of seeing exactly why all of those not-so-fun parts of visiting them are true. The bills added up....and they added up QUICKLY. I paid few days in a row, but then called HealthyPaws (frantically) to make sure that all of this was something that would even be covered. Not only were they the most compassionate, loving, and kind group of people I've ever spoken with, they also took over EVERYTHING and made sure that all of my reimbursements were sent via FedEx overnight and they called the hospital directly to inquire about being able to pay them directly to take the stress off of my back. Once everything was said and done my dog was home, safe and happy, and HealthyPaws made an epically terrible experience a lot less stressful. I don't think I could possibly say enough good things about my interactions with their employees and the kindness they showed me. I will be a lifelong customer, and a very very happy one.
Insurer: Healthy Paws
By: Sarah
Great and easy to deal with
The company is transparent on coverage and easy to deal with.
Insurer: Pets Plus Us
By: Tara
Good service
The service is great but very slow at processing claims. Would be great if they got a portal as well so clients can check the status of their claims on line.
Insurer: Pets Plus Us
By: Donna