Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great claims experience
We have had a great experience. It's easy to file claims, the claims we expect to be paid have been paid, and we have received payment promptly.
Insurer: Pets Best
By: Lee
The whole process was so simple and easy
The whole process was so simple and easy. I logged on to the app to research "how to file a claim" and discovered it was as easy as snapping a picture of my detailed receipt, answering a few questions and clicking submit. I got immediate notification that my claim was received, got an email a few days later with the explanation of benefits and payment was in my account shortly after that. It is so reassuring to know I no longer have to worry about taking my darling doggie to the vet. Thanks Pets Best!
Insurer: Pets Best
By: Wendy
Already have recommended Trupanion
Already have recommended Trupanion to all my friends and family. I wish human healthcare was this easy! The process was smooth, easy, and quick. No hassle, no fuss! Far exceeded my expectations! Trupanion-er for life!
Insurer: Trupanion
By: Katherine
outstanding customer service
outstanding customer service, quick claim turnaround. always there for us
Insurer: Trupanion
By: Ron
You guys are great!!
I can't say enough about Embrace Insurance. I was upset when I got the vet bill for Heidi, my dachshund, but Embrace came through and Heidi is doing great! Can't thank you enough. I already gave two of your pamphlets out to my coworkers.
Insurer: Embrace
By: KATHERINE
After a lot of research this is the best insurance
Nationwide is the best pet insurance out there. My Vet had recommended National to me, but I still wanted to do a lot of research and chose National. I did not make a mistake they are great!! Payments are quick and always correct, no questions on my part Nationwide is very clear on reimbursement!
Insurer: Nationwide
By: Carolyn
100% recommend
We have had this insurance for our pug for 2 years and it’s been nothing but a great experience. Always very compassionate, upfront and easy to deal with and we’ve unfortunately had substantial claims in that time with no issue. 100% recommend.
Insurer: Pets Plus Us
By: Sarah
This pet insurance is phenomenal & they are there for you as a pet parent.
Our big girl was recently diagnosed with cancer and this insurance has followed through on every claim. We have been able to work with Oncologists and make decisions on Ct Scans, radiation and other treatments without the financial burden. Our claims have been reimbursed in less than 7 days each time. The customer service team is compassionate, prompt and Caring. Highly recommend.
Insurer: Trupanion
By: Janis
My claim was processed in less than a week
It was very quick and easy to upload the completed form and receipt in the claims process. I received almost immediate notification of receipt of my claim and the claim was processed in less than a week.
Insurer: Pets Best
By: Keith
Pets Bets had very easy process
Pets Bets had very easy process, we were a bit anxious at the beginning because this was our first time making a claim and we already had the added stress of going through a treatment for our pet. But after collecting the necessary information (diagnostic and bills) for our submission, everything was easy and the response time was very quick. We received feedback and final decision by email and US mail within a week of submitting the claim.
Insurer: Pets Best
By: Stephane