Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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My claim was processed in less than a week
It was very quick and easy to upload the completed form and receipt in the claims process. I received almost immediate notification of receipt of my claim and the claim was processed in less than a week.
Insurer: Pets Best
By: Keith
Pets Bets had very easy process
Pets Bets had very easy process, we were a bit anxious at the beginning because this was our first time making a claim and we already had the added stress of going through a treatment for our pet. But after collecting the necessary information (diagnostic and bills) for our submission, everything was easy and the response time was very quick. We received feedback and final decision by email and US mail within a week of submitting the claim.
Insurer: Pets Best
By: Stephane
I recommend petsbest
This process was very simple and payment was prompt. I recommend petsbest to everyone I know that has pets
Insurer: Pets Best
By: Cristin
Quick response from Pets Best
It was a terrible time for us losing our best friend. The quick response from Pets Best was a blessing. Thank you,
Insurer: Pets Best
By: Laura
I have had great experiences
I have had great experiences with Trupanion, When I needed it Trupanion was there !!
Insurer: Trupanion
By: John
Trupanion is very professional
Even though nothing on my current claim was approved, and I knew it would not be, I am finding all contact with Trupanion is very professional, and everyone is so pleasant. I know the coverage is excellent.
Insurer: Trupanion
By: Bev
Fast service
Excellent, fast service. No hassles. Easy claim process.
Insurer: Trupanion
By: Richard
Excellent
Excellent service no matter what you are calling for
Insurer: Trupanion
By: Ann
Horrible customer service
I recently added my 12 wk old puppy to our existing acct but I ended up cancelling it within the wait period. I called customer service to inquire about his membership and kinda mentioned that my very young puppy is scratching. I was suspecting fleas but Erika diagnosed him already with a pre existing condition of itching or allergy and any claim related to that will not be approved. I called your vet on call and complained about that stupid Erika and even the vet said shes wrong and not in any position to diagnosed a pet. I complained to a manager Gina about this feeling Vet Erika and cancelled my Yorkies pending membership. Ignorant and dull customer service reps like Erika shld be fired or you’ll lose more clients!!!!!
Insurer: Pets Best
By: Minerva
You really need to listen to what I have to say about Healthy Paws
This is one amazing insurance company. Typically speaking, the bottom line of an insurance company is to mitigate their losses as best as possible while providing the bare minimum service needed to stay in business. You absolutely do not get that with Healthy Paws. They make sure your claims are paid in full and within a very quick reimbursement turnaround period. I have never waited more than 24 hours to get confirmation of my reimbursement for any covered medical costs. In addition to making sure I have the financial means to keep my animal family healthy, they take a personal interest in making sure both my animals and I are doing okay. For example, my dog was diagnosed with a malignant intestinal cancer on a Tuesday morning. The surgery to remove his tumor began Tuesday afternoon. Not only did Healthy Paws reimburse the costs of the surgery by Tuesday evening, they made sure to check in constantly to see how my dog’s progress was and how I was doing. In addition to that, as my dog began to undergo Chemotherapy to eliminate any residual effects of the cancer, Healthy Paws stayed vigilantly by my side the entire time with words of encouragement for both my dog and I and a steadfast willingness to cover all the medical costs during the process. I can’t express how much I appreciate Healthy Paws. I consider myself to be an ardent member of the Healthy Paws family and I always will be. I recommend you do the same. You won’t be disappointed.
Insurer: Healthy Paws
By: Jason