Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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great response time and reimbursement
Really appreciate this insurance. Response is great and reimbursement is very helpful
Insurer: Nationwide
By: Julia
Great customer service
Great Customer service
Insurer: Nationwide
By: Kristi
I think the service is awesome!!!!
Great pet insurance. Claims are done quickly without a hassle. Love Nationwide as my pet insurer!!!
Insurer: Nationwide
By: Alvetta
Peace of mind that when our pet is ill, we have the help we need
Quick reviews and explanation of benefits are really appreciated. Claim submission process is straightforward and user friendly.
Insurer: Nationwide
By: Jen
Everyone should have this coverage for their pets because it is amazing.
We have had Nationwide coverage since our Australia Shepherd was born. We have the wellness plan, so they cover everything! We even had Riley genetically tested for a condition that often afflicts his breed, and they covered that too. It's nice getting money back on all of our vet bills, and the claims process is a breeze. But ultimately the best part of having this coverage is knowing that I'll never have to make a terrible decision about my dog's health care based on what it might cost.
Insurer: Nationwide
By: Caroline
Never worked with a better insurance company!
Nationwide has made life so much easier for me and my two cats. Anytime they have had medical problems, I simply submit the bill from my veterinarian and and all covered expenses (actually, MOST expenses) are paid via direct deposit into my bank account. I have never had a problem with them. It is so gratifying to work with an insurance company that I feel puts the needs and well being of my animals first.
Insurer: Nationwide
By: Hallie
Highly Recommend Nationwide for your Pet
The only complaint I have is the time between Nationwide receiving the claim and receiving reimbursement.
Insurer: Nationwide
By: Adrienne
Submitting a claim is pretty easy, but e-mail communication was non-existent
Submitting a claim was fairly straight-forward, but Nationwide only approved a small fraction of my initial claims with no explanation. I got a follow-up letter in the mail saying that additional medical history documentation was required (it would be nice if the reason most of my claim was denied was provided upfront). I e-mailed the requested documents and got no response or confirmation of receipt. After about a week, I e-mailed again to make sure they got it. Still no response. Then I got a letter in the mail another week or so after that saying "the forms were received". Why couldn't this have been done more quickly through e-mail? I know that an insurance company has to deal with a lot of claims on a daily basis, but it's 2019. Even one e-mail response from them that said "Forms received" would've saved me a lot of stress. Nationwide eventually processed the other portion of my claims as expected, but the whole process took longer than a month, which I feel could've been done a lot quicker if they took e-mail communication more seriously.
Insurer: Nationwide
By: David
On your side indeed!
I’m so very happy we had this policy in place! I was hoping we’d never have to use it but filing a claim online was a breeze. Couldn’t have made it any easier and the timeline was great.
Insurer: Nationwide
By: Sarah
Excellent
Happy in general with Nationwide.. my only problem is sometimes the claims that 30 days..
Insurer: Nationwide
By: Teresa