Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great insurance for my pet
Wonderful insurance. Handle claims quickly and efficiently.
Insurer: Nationwide
By: Julie
As usual, excellent service-( but wish images on email accepted
As usual excellent service but wish you could still accept email photocopy images to expedite as before...
Insurer: Embrace
By: Marilyn
ASPCA is awesome!
ASPCA provides best coverage at same or lower price than others. They do not hassle you when you file a claim. All claims are processed quickly. They customer service is great. They actually care about your pets. They call to see how your pet is doing after a claim has been filed. I recommend ASPCA to everyone.
Insurer: ASPCA
By: Angeline
Healthy Paws is unsurpassed for friendly service and prompt reimbursement!
We decided to try Healthy Paws in late 2015, when we adopted a rescue dog who had lost one of her legs in a tragic mauling. She subsequently developed some serious health conditions--inflammatory bowel disease, mast cell tumors, and, most recently, encephalitis. Healthy Paws has responded to all of our claims with friendly service and prompt reimbursement. Because of their superior coverage, we have been able to provide Phoebe with the treatment and monitoring she needs. She is thriving, despite her challenges! Healthy Paws has won our loyalty as serial rescuers.
Insurer: Healthy Paws
By: Jennie
So happy I trusted Nationwide
I have never had pet insurance before but something told me this new puppy was accident prone 4 claims later I am delighted with nationwide pet insurance. They pay claims promptly and hassle free. Let’s hooe I don’t need you again!!
Insurer: Nationwide
By: Barbara
The best I could have ever chose!
As a new pet owner honestly I was hesitant on which insurance company to chose. I did my research, read reviews and was referred to Figo. Figo has been VERY VERY understanding and efficient! My puppy was injured a couple of times and it was costly. When I filed my first claim I thought it was going to be a hassle, but Figo made it so easy! The reimbursement was quick! I'm glad I chose Figo!
Insurer: Figo
By: Angelina
Fast and convenient claim process
Best pet insurance I ever had, fast and convenient claim process. Our dog Haley got cancer and I am so happy with the support from Figo, at least I don't have to think about the cost when doing whats best for our baby.
Insurer: Figo
By: Mats