Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
Consistently good customer service & claims service that is prompt & dependable!
I’ve been a policyholder for 13+ years now with all of my fur babies and have always been provided with awesome customer service and claims service for my dog and 2 cats. Claims are always processed promptly and any insurance questions I have ever called about were answered clearly and professionally. I highly recommend Nationwide to anyone who has pets.
Insurer: Nationwide
By: Deb
a great investment for your pet, and your peace of mind
I got insurance with Healthy Paws when I brought my baby home and it has been a really great investment for our family. The claims process is very simple and the reviews are fast and transparent. The staff does a good job of explaining the benefits and the claim resolution. Customer service is A1... staff is really concerned about your pet.
Insurer: Healthy Paws
By: Marie
helpful and empathetic
So far my experiences with Trupanion representatives have been good and everyone has been helpful and empathetic regarding our beloved dog.
Insurer: Trupanion
By: Carol
Excellent customer service.
Excellent customer service. All questions were answered promptly with clear directions on how to file claims.
Insurer: Trupanion
By: Andrea
I actually already referred Trupanion
I actually already referred Trupanion multiple times. Friendly service, easy to get ahold of, easy claims process. Thank you!
Insurer: Trupanion
By: Christianna
I received quality service
I received quality service, excellent answers to all my questions and no sales pressure. I have been a Trupanion customer for 7 years and have never had any reason to complain or regret it.
Insurer: Trupanion
By: Michael
Pets Best is truly the BEST.
Pets Best is truly the BEST. The website is extremely easy to use from adding another pet to submitting a claim, it just couldn't be any easier. The claim process is user friendly, the way in which the decision was reached is also easy to understand and payment was in my mailbox within days. I have recommended Pets Best to my friends and family and will continue to do so.
Insurer: Pets Best
By: Melanie
Pets Best makes it easy
We appreciate your responsiveness to our claim. You make it easy for our vets office to help. We value that and the fact that our policy helps keep our pets healthy
Insurer: Pets Best
By: Peter
I will be cancelling soon
Although your employees were very helpful and polite. I was disappointed to find out that they called our dogs condition preexisting. It ended up costing us $3000.00. We had got insurance because our last visit cost 8000.00 we were hoping to Alene some of the financial pressure but nothing was covered. Seems as though Trupanion will be able to link any illness to this first problem and never cover anything. I will be cancelling soon I think
Insurer: Trupanion
By: Michael
Great customer service
The help Jessica Boggs gave me was great. I tried 4 times to fax over a claim and it went nowhere, or was lost. I sent Jessica a copy, she verified with my vet and in 3 days the claim was paid. Great employee Trupanion has in her.
Insurer: Trupanion
By: steve