Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Extremely Pleased with Nationwide Support of My Puppy
I had VPI with my first Yorkie and was pleased. The experience with Nationwide is simply Superb... promptness on handling of claims, responsiveness with calls, ease of processing payments, caring about my puppy!!! I’m so very pleased with Nationwide Insurance.
Insurer: Nationwide
By: Patricia
Always helpful
Always helpful and fast turn around
Insurer: Nationwide
By: Valerie
Nationwide is AWESOME
Nationwide I love you. During Shadow's hospital stay, I was both worried about him and the upfront cost. When I submitted the claim and received 90 percent of the bill, less then three weeks, I was shocked. Now, everyone that I know has a pet, I give them Nationwide contact number. Thank you so very much for being there for both Shadow and us in our time of need. You are the best! Shadow's mom.
Insurer: Nationwide
By: Madiana
Horrible Company
Horrible company. Their policy clearly states that a pre-existing condition is one that occurred in the 12 months prior to the policy issuance. I purchased a policy for my Dog in February 2019. The only thing that happened in the 12 months prior was a ACL replacement (TPL). When he was younger he did have skin allergies, but they were controlled with immunotherapy prior to 2014. In May he had a mysterious skin infection. They denied $435 of his treatment and accepted $22 towards deductible and said it was pre-existing. They tried to tell me how they did accept some on the phone. This is hilarious. These guys are clowns. In no way is it pre-existing as he has not received any treatment for skin related issues since prior to 2014. I will be reporting these scam artists to the state insurance board. They are not to at all trustworthy.
Insurer: Pets Best
By: Nicole
Nationwide Pet Insurance has been the greatest for Jackson and his Mom and Dad!
I give Nationwide a rating of 10 in all areas! Jackson is a five year old Golden Retriever and is so beautiful and so sweet and loving. He is our 2nd Golden. Nationwide has been so great for Jackson and us. He has had several Golden issues, epilepsy and of course some skin irritation issues. Thank you for your help with Jackson
Insurer: Nationwide
By: Elizabeth
Great Insurance!
I am very satisfied I chose Nationwide Pet Insurance. Submitting a claim is very easy. Customer service is very helpful as well as their Vet helpline. I chose the top plan because of it covering everything I need and no worries.
Insurer: Nationwide
By: Denise
Best Insurance Ever!
As I tell y’all every time I call, we owe our boy’s life to your wonderful company. You pay quickly and exactly as you advertise. I tell EVERYONE to get pet insurance and ONLY with Nationwide!!
Insurer: Nationwide
By: Carol
Last 2 claims (initial visit and surgery)
It took me 4 months to have my claim processed appropriately. Everyone was polite, but the only person who seemed to be helpful was the last person to work on the claim, who was a supervisor. I pay so much money and shouldn’t have had to put so much work into these 2 simple claims. I spent hours making phone calls back and forth between Nationwide and the vet, as well as faxing paperwork and writing letters. If this wasn’t my only option for pet insurance through my employer, I probably would’ve switched.
Insurer: Nationwide
By: Serena
Thank you! Great Service.
Great service! Helps out with expenses.
Insurer: Nationwide
By: Melissa
Healthy Paws cares for my dog and me, it’s more impressive than my human insurance!
I am beyond satisfied and grateful for this pet insurance. They have come through for me whenever I have had a health issue with my dog. The claims process is quick and easy to navigate and I always get paid out quickly . The customer service reps are kind and friendly. This insurance is outstanding I always recommend to my friends. Even those without pets - that’s how impressive they are! So glad I did my research and picked Healthy Paws for my beloved pooch!
Insurer: Healthy Paws
By: Bonnie