Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent Service
Our new Lab is only 5 months now but Nationwide service has been great. When our other Lab passed Nationwide helped with the expenses we incurred.
Insurer: Nationwide
By: Frank
Avoid at all costs
In February I put in a claim. I got a claim number. Since then the company has gone dark and responded to none of my emails (I'd call but I don't trust them, so I want stuff in writing).
Insurer: Pets Plus Us
By: Mike
Fustrating
The reason i listed painful is to try and get reimbursed has been a very Fustrating process. i have the stress of my new puppy not doing well and everytime i submit a claim i have to redo it sometimes more than 2X and still havent received the reimbursement. I know there was an issue with 2 policy numbers becuase i paid up front to get insurance sooner but i would have thought the other policy would be null and void and i would only have one policy number. i like the ease of calling customer service they are very helpful and knowledgeable, not sure what i would have done without them. I'm hoping the process gets better and that she has less vet visits.
Insurer: Nationwide
By: Sharyn
Grateful
The ease of claims with Nationwide pet insurance is fantastic! Unfortunately 1 of my dogs seems to need to see the vet more than I would like, but they haven’t ever let me down! I am grateful!
Insurer: Nationwide
By: Dorothy
Excellent service
Excellent service, outstanding follow up and efficient claim processing... much better than human insurance!
Insurer: Nationwide
By: Karen
Great service!
I have had a very easy, smooth time working with Nationwide for pet insurance. It is simple to send claims via email and I always get a response that the claim is being reviewed. My last few claims have been paid in full which was great to cover the costs of a internal medicine specialist and an ER visit after our dog fell- both of which are pricey issues. The claim result is always emailed and on the website, easy to read, and the check comes in the mail shortly. Overall, it has been a great experience.
Insurer: Nationwide
By: Rachel
You guys are fantastic. Means so much to us asking how are 4 paws kids are doing. Shows how much you guys care. THANK YOU
There really aren't enough words to express our gratitude in the care our 3 kids. Thank you once again. We are constantly letting people know how great this company and their staff are.
Insurer: Nationwide
By: Kristine
Claims made easy!
Miss Bellah (my 10 month old yellow labrador) was just spayed. I was able to submit my claim via email which was great. It was easy, quick and the portion of my money that was refunded back to me was directly deposited into my bank account within just a day or two. I was kept up to date along the entire process from "claim received", to "processing your claim", to "money ready to accept", "money has been deposited" to "claim is complete."
Insurer: Nationwide
By: Tamera
Never a problem with claims!
Always keeps you informed about your claim and there is never an issue.
Insurer: Nationwide
By: Kathy
We are very happy with Nationwide pet insurnce.
We have always received great service regarding our claims. And Malia likes the vets/assistance at her clinic. She will be seeing the vet in July for her annual check up.
Insurer: Nationwide
By: Roy