Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great company to deal with
Trupanion is a great company to deal with. They are helpful and prompt at processing a claim. The only fault I found with them is when I initially signed my dog up I was told the amount I would be paying per month. I thought that was a permanent thing and was not informed until my payment went up that it could fluctuate. That I did not like.
Insurer: Trupanion
By: Jackie
We appreciate the attention you give to our three little boys!
Thank you for following up with regard to Addison. He is doing much better now. Your attention to his claim is greatly appreciated.
Insurer: Nationwide
By: Linda
Highly Recommend
Healthy Paws is amazing. My dog tore his ACL and needed surgery. I called to make sure the survey was covered and spoke to an amazing person who was extremely nice and helpful. I would have thought twice if he didn't have insurance but this gave me peace of mind. They also informed me of after care which I was completely unaware. Once bills are submitted, they are reviewed and paid out very quickly which is really nice. I appreciate that they reach out to check on my pet to make sure he's doing well. I would highly recommend to anyone considering pet insurance, you will not be disappointed.
Insurer: Healthy Paws
By: Catherine
Claim was paid quickly...was very happy!
Very happy with the service received after my dog's surgery. Thank you so much!!
Insurer: Nationwide
By: Darlene
always responded quickly and professionally
I have nothing to complain about...They were great..they were there and responded quickly and professionally while we were busy caring for a dog inflicted with a serious form of cancer...thank you...
Insurer: Trupanion
By: conrad
An Excellent Company
I love Trupanion. I live on a very fixed income being disabled. My emotional support/therapy dogs are my life. To make this short, they help me save my dogs lives. They pay quickly, you can reach a human if you need one... and I feel they really care about their customers & there pets.
Insurer: Trupanion
By: Elizabeth
My Pet's Second Visit
The claim took under two weeks. I was hoping it'd be faster, but ok turn time. This was our second visit to the vet. We had filed a claim earlier in the year and nothing was sent over to me to let me know you had received it. It'd be good practice, even if the claim is under the amount of the deductible, to just send an acknowledgment from your side letting me know you received my claim and that it falls under the co-payment amount . That would be very valuable as I wasn't sure if I had filed it correctly.
Insurer: Nationwide
By: Lilyette
VERY happy with Healthy Paws
My dog had to have emergency surgery that was both unexpected and very expensive. Healthy Paws provided my reimbursement VERY quickly and made the process VERY easy. We're feeling very good about our decision to get insurance with Healthy Paws.
Insurer: Healthy Paws
By: Howard
Great pet insurance company
I have been with Trupanion for many years. They have been very reasonable with rate increase and it is not depends on how old your pet is and how many claim you submitted. Their pet policy is reasonable and claim processing is very fast. My Vet has a direct link with them and within minutes our claim and payment was processed. Highly recommend if you care about the health of your Pet.
Insurer: Trupanion
By: Wymond
So helpful and easy to submit claims
It's so helpful to have pet insurance. The vet office submitted my claims via fax which was easy for me. I just wish it didn't take so long to process/approve the claim and payment.
Insurer: Nationwide
By: Melissa