Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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My fur baby and I are thankful for Trupanion
We have had several times that we have been in need of assistance and guidance from Trupanion and each time has been stellar customer service!
Insurer: Trupanion
By: Christine
Amazing and empathetic company.
Embrace Pet insurance truly cared about the health of our amazing dog, Pepper. They were truly compassionate while speaking with us over the phone and helped us each step of the way.
Insurer: Embrace
By: Sean
The Best
My experience with Pets Plus Us was excellent.
Insurer: Pets Plus Us
By: Vanita
Best Insurance EVER!
We have had Nationwide Pet Insurance (formally VPI) for over 15 years. We cover out puppies the day we get them and have never been unhappy with the service. We have one 14 yr old that has had medical expenses over $20,000. Nationwide covered about $10,000 of her costs and were extremely helpful in guiding us thru her health issues. Our little 4 lb. 2 year old had major surgery last year. They reimbursed us for over $8,000. We could never had afforded the care they needed if it wasn't for Nationwide and their very supportive staff. I recommend them to everyone I know that has or is about to get a new pet. Please consider Nationwide for your pet. Good Luck and have a happy pet experiance.
Insurer: Nationwide
By: Carol
Nationwide Pet Insurance gives you peace of mind.
We have had 9 pets over the years - 7 dogs and 2 cats. They have all been insured by Veterinary Pet Insurance and then Nationwide the past few years. It has been so reassuring to know that if they became sick or injured that it would not become an issue of euthanizing because we could not afford treatment. The settlement of claims has always been timely and fair. Wouldn't have a pet without enrollment with Nationwide. Thank you for being there in times of need.
Insurer: Nationwide
By: Rebecca
Nationwide Pet Insurance gives you peace of mind.
We have had 9 pets over the years - 7 dogs and 2 cats. They have all been insured by Veterinary Pet Insurance and then Nationwide the past few years. It has been so reassuring to know that if they became sick or injured that it would not become an issue of euthanizing because we could not afford treatment. The settlement of claims has always been timely and fair. Wouldn't have a pet without enrollment with Nationwide. Thank you for being there in times of need.
Insurer: Nationwide
By: Rebecca
Great Petcare Insurance
Nationwide processed my claims quickly and efficiently. The process was simple from beginning to end and to top that off I was pleasantly surprised to get an email from Nationwide checking on my canine son. We're both happy. Thanks Nationwide!
Insurer: Nationwide
By: Frances
Great Pet Insurance!
I wish the turnaround time was a little quicker to receive reimbursement, but besides that this insurance has been great! I've had no issues with claims, love the app through VitusVet, and customer service is always helpful!
Insurer: Nationwide
By: Angelica
Great experience so far!
Super easy process and quick turnaround on the claim results. I totally appreciate that I'm kept in the loop on the status as well. I honestly wasn't sure if I would regret paying for insurance because I had this idea that all of my claims would be denied but this has been a great experience so far!! Thanks so much!
Insurer: Pets Best
By: Rick