Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Self Employed Consultant
Nationwide has been very easy to work with thus far. Claim turnaround is fast. Customer service is nice and pleasant on the phone and I always get a person to talk to. The only thing I wish they would do different is extend more coverage for the heartworm and flea protection in a given fiscal year - I use Trifexus for both my French Bulldogs and it's $25/mo. They cover $75/year and that gets expensive.
Insurer: Nationwide
By: Holly
I’m so glad I have the insurance because I know I can take care of my pup .
I feel Nation wide is on my side ! No problems They get back to you immediately and reimbursement is quick after you have met your deductible .
Insurer: Nationwide
By: Gloria
Very fast claim service. Got reimbursement quickly with no hassle.
Very responsive claim service. Happy I chose your company.
Insurer: Nationwide
By: Katy
Life Savers, Literally.
Has been a true help these last few years since our senior dog has grown older. Super easy to submit claims and has covered every visit, medication and procedure since we enrolled. Not sure what we would have done without the policy. Highly recommended to all owners - especially helpful to have the policy in place before we needed it.
Insurer: ASPCA
By: Andrew
Great company
quick payment; great customer service
Insurer: ASPCA
By: Marci
TRUST NATIONWIDE FOR YOUR BEST PET INSURANCE
Never can go wrong when you choose Nationwide as your insurance comapny for your pet. Know they have your back and will always be there for you. Quick responses and payments always!
Insurer: Nationwide
By: Sandy
Very Good experienced.
It took a little longer that expected but overall a good experienced.
Insurer: Nationwide
By: Mary
I'm so glad I opted for the Wellness plan for my cat becuase preventative dental care is very important for cats too!
My cat Kermit had his teeth cleaned recently and a tooth extracted as part of his wellness care. I'm so glad I got the Wellness plan. I feel so much better giving him the preventative care so that we can take care of issues while he is healthy and on the younger side, so that they do not become major health problems at a later stage. Kermit is doing very well. And I appreciate the quick processing of his claim. Thank you Nationwide!
Insurer: Nationwide
By: Caroline
Mixed Feelings
I believe Nationwide/VPI is a very good company but I seem to remember that they covered a lot more 10 years ago as my elder pets needed them. I did receive a great reimbursement from the dental/medical procedure my cat just had and I’m very thankful, but his ongoing disease is very expensive and I feel we max out very early in the year. Maybe I don’t completely understand the plan so I’m going to call to see if my vets and I are submitting claims correctly. I am just worried that should my pet need some procedure that is very costly and his chances are good, it would be painful to have to give him up because of cost.
Insurer: Nationwide
By: Cynthia
Great
We are very happy we got insurance for our puppy. The 24/7 hotline has been very helpful as has all conversations we have regarding packages and payment options. I have encouraged many of my coworkers to sign up with Nationwide since I have had such a great experience.
Insurer: Nationwide
By: Anu